Senior Manager Client Management

Shanghai - China

Monthly Salary: Not Disclosed

Posted on: 20-10-2025

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients

General Responsibilities

Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources where applicable
Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
Facilitate and lead business integration process for new clients to ensure smooth client integration
Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
Take necessary actions to resolve clients operational issues/service complaints
Lead business communications and business review meetings with clients management teams
Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
Establish and maintain a proactive network of relationships between DKSH and clients

Functional Skills and Knowledge

Demonstrate strong understanding of clients industry/business/products
Demonstrate strong client management and communication skills
Proven project management skills
Strong analytical background and knowledge of statistical analysis methods
Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
Demonstrate fluency in English both written and spoken
Demonstrate proficiencies in office productivity tools (e.g. Excel Word and PowerPoint)

Education

Bachelors degree in Business Administration or an equivalent degree

Required Experience:

Senior Manager

Job Summary Lead and manage client accounts to ensure smooth client business integration and drive business growth of clientsGeneral Responsibilities Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources where applicableReview business ...