Senior Manager M&S Renewals & Order to Cash Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The Senior Manager M&S Renewals (EMEA & Growth Regions) will be responsible for leading the M&S Renewals operations across EMEA and Growth Markets. This role owns the end-to-end M&S Renewals lifecycle from quote generation to order booking license fulfilment and invoicing ensuring operational excellence commercial compliance and a best-in-class customer experience.The role requires strong commercial acumen process discipline and stakeholder management to drive regional renewal performance and enable revenue retention across diverse markets.
Job Description
Key Responsibilities:
1. Renewal Quoting & Execution
- Own and manage the end-to-end M&S Renewals quoting process for EMEA and Growth Regions ensuring quotes are accurate timely and aligned to contract and policy requirements.
- Partner with regional Sales Customer Success and Finance teams to ensure pricing accuracy entitlement validation and commercial compliance.
- Proactively manage the renewal pipeline ensuring timely quote creation and engagement ahead of contract expiry.
- Drive standardization and quality controls across quoting practices to minimize rework and improve turnaround times.
2. Downstream Order Management License Fulfilment & Invoicing
- Lead all post-quote activities including Order Booking License Fulfilment and Invoicing ensuring seamless transition from quote to cash.
- Ensure compliance requirements across all downstream processes.
- Drive resolution of operational bottlenecks or system issues impacting order flow entitlement visibility or customer satisfaction.
3. Revenue Retention & Regional Forecasting
- Maintain full visibility of the EMEA & Growth Regions renewal book ensuring consistent renewal forecasting and tracking of revenue performance.
- Identify renewal risks revenue leakage points and process inefficiencies driving timely intervention with regional stakeholders.
- Provide regional insights and analytics to leadership on renewal trends customer behaviour and operational metrics.
4. Process Excellence & Governance
- Implement and uphold standardized processes across quoting order management fulfilment and invoicing.
- Partner with global operations and IT teams to enhance system automation and ensure data integrity across CPQ CRM and ERP platforms.
- Support internal audits and compliance reviews to ensure renewals adhere to corporate governance pricing and approval frameworks.
- Lead continuous improvement initiatives to enhance efficiency accuracy and regional responsiveness.
5. Team Leadership & Stakeholder Collaboration
- Lead a high-performing renewals team supporting EMEA and Growth Markets fostering accountability operational rigor and customer focus.
- Collaborate closely with Commercial Managers Sales Customer Success and Finance teams to align on priorities and execution.
- Provide coaching development and performance management to strengthen the renewals capability in the region.
- Represent the region in global renewals leadership forums driving consistency and sharing best practices.
Qualifications & Experience:
- Bachelors degree in Business Finance or related discipline; MBA preferred.
- 10 years of experience in Renewals Sales Operations or Commercial Deal Desk with a focus on Maintenance & Support (M&S) portfolios.
- Strong understanding of license entitlement management order processing and quote-to-cash operations.
- Proven experience managing regional operations across EMEA or other diverse markets.
- Proficiency in CPQ CRM (Salesforce preferred) and ERP (SAP/Oracle) systems.
- Strong analytical and stakeholder management skills with the ability to operate effectively in a matrixed global environment.
- Demonstrated leadership skills with the ability to inspire teams influence cross-functional stakeholders and drive change in a matrixed organization.
Additional Information
Relocation Assistance Provided: Yes
Required Experience:
Senior Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
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