Payee Service Representative

Position Overview

Our best Payee Service Representatives are super reliable love helping people and are great at solving problems. This team also serves as a talent pipeline for all Zelis so it can be a great place to kickstart your career. We have potential paths into client support management and more. Dont worry if you dont have previous call center experience we are happy to teach you!

What Youll Do:

• Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment

• Work to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards direct electronic funds transfer)

• Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process online web portal set-up and provider portal guidance including basic troubleshooting.

• Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.

• Build and maintain a thorough knowledge of Zelis Payments products and solutions.

• Build and maintain a thorough knowledge of company policies and procedures especially related to provider privacy.

• Maintaining scheduled adherence and remaining productive throughout your given shift.

• Ability to consistently meet monthly stat expectations and attendance goals.

• Maintain and display a positive attitude.

What Youll Bring to Zelis:

• Passion for customer service and helping people

• Excellent telephone etiquette and verbal communication skills

• Proficiency in problem-solving and basic troubleshooting

• Computer proficiency and technical aptitude

• Attention to detail

• Consistent and reliable

• Comfort with MS Office applications such as Word Excel PowerPoint etc.

• Demonstrated resilience and resourcefulness in customer service situations

• To excel in a remote work environment it is essential to have a dedicated and well-equipped workspace. This includes a quiet and professional environment and a stable internet connection. You will be responsible for maintaining your remote workstation in compliance with company guidelines.

Base Salary Range

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors including experience education qualifications as well as job-related and industry-related knowledge and skills etc. Base pay is just one part of our Total Rewards package which may also include discretionary bonus plans commissions or other incentives depending on the role.

Zelis full-time associates are eligible for a highly competitive benefits package as well which demonstrates our commitment to our employees health well-being and financial protection. The US-based benefits include a 401k plan with employer match flexible paid time off holidays parental leaves life and disability insurance and health benefits including medical dental vision and prescription drug coverage.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.