Customer Service Representative (Remote Role – Local Candidates from Mason, OH Area)

Mason, OH - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative (Remote Role Local Candidates from Mason OH Area)

Remote Role but Candidates should be within 50 miles of Mason OH area
Duration: 3-6 Months with further possible Extension

Pay Rate: $17.00/hr W2 All Inclusive

Training Details

Training Window: 02/09/2026 03/05/2026
Training Hours: Monday Friday 9:00 AM 5:30 PM
Training Location: Virtual
Compensation: 8 hours paid for equipment pickup and computer setup

Work Hours (Post Training)

Monday Friday
Shifts range from 8:30 AM 5:00 PM to 9:00 AM 5:30 PM
Final schedules selected during training

Work Location & Remote Requirements (Official)

Remote Role Local Candidates Only
Candidates must be able to pick up equipment from: Cincinnati Service Center (CSC) Mason OH 45040
Must work from a private distraction-free workspace
Ethernet connection required (wireless connection not permitted)
Minimum internet speed: 10 Mbps download / 1 Mbps upload
Smartphone required for multi-factor authentication
Only Client-provided equipment may be connected

Equipment Provided

CPU monitor mouse keyboard headset power cord monitor adapter 6-ft ethernet cord

GENERAL FUNCTION

The Customer Service Representative (CSR) provides high-quality multi-channel customer support (telephonic chat email social media and US mail) while meeting or exceeding departmental objectives to protect and increase Retail revenue and enhance the overall customer experience.

The CSR initiates the escalation process for unresolved customer issues and works collaboratively to ensure first-contact resolution whenever possible.

MAJOR DUTIES & RESPONSIBILITIES

Provide telephonic and non-telephonic customer support
Resolve customer issues using department tools resources and business judgment
Partner effectively with stores and internal teams
Demonstrate professional courteous communication
Meet or exceed productivity quality and revenue goals
Act as a positive role model through continuous improvement
Work effectively in a team-based environment
Deliver win-win resolutions that enhance customer satisfaction and retention

QUALIFICATIONS & SKILLS

1 3 years of customer service or customer support experience (contact center retail e-commerce or consumer services preferred)

Customer Service Orientation
Strong English comprehension and grammar
Professional written communication skills
Basic math proficiency
Intermediate PC skills
Working knowledge of Windows OS
Proficiency with Microsoft Office
Fluency with internet tools and web browsers
Ability to resolve issues on first contact
Accountability and integrity
Ability to work independently in a remote environment

Education

High School Diploma preferred but not required for contract role
HS diploma/equivalent required for permanent conversion

Customer Service Representative (Remote Role Local Candidates from Mason OH Area) Remote Role but Candidates should be within 50 miles of Mason OH area Duration: 3-6 Months with further possible Extension Pay Rate: $17.00/hr W2 All Inclusive Training Details Training Window: 02...