Position Summary

The Virtual Campus Support Assistant supports the efficient daily operations of the virtual school campus by providing responsive high-quality administrative and clerical assistance. Serving as the primary contact for students parents/guardians teachers and administrators this role ensures smooth communication accurate record-keeping and timely coordination of virtual campus activities. The Support Assistant helps maintain compliance with district and state requirements while fostering a professional welcoming and organized virtual learning environment.

Key Responsibilities

Student & Family Support

• Serve as the first point of contact for students and families via phone email or virtual help desk.
• Provide guidance with enrollment withdrawals attendance and schedule adjustments.
• Assist families with navigating online platforms assignments and school resources.
• Direct inquiries to appropriate staff for academic counseling or technical support.

Administrative Duties

• Maintain accurate attendance enrollment and student data in accordance with district and state regulations.
• Process digital forms report cards transcripts and other official records.
• Support staff with scheduling classes meetings and school events.
• Prepare and distribute newsletters announcements and other digital communications.
• Assist in compiling documentation related to truancy discipline and student services.
• Reconcile attendance using reports from the Online Learning System (e.g. BrightThinker).

Technology & Systems

• Provide basic troubleshooting and support for students and families using online learning tools such as Google Classroom Canvas Zoom Skyward and BrightThinker.
• Submit and monitor technology support requests.
• Ensure accuracy and consistency of data entry within the Student Information System (SIS).

Campus Operations

• Assist in organizing and coordinating virtual events including assemblies tutoring sessions celebrations and graduations.
• Support testing coordination by maintaining rosters communications and schedules.
• Track and manage digital resources instructional materials and supply distributions.
• Maintain confidentiality of all student information in compliance with FERPA and district policies.

Qualifications

• High school diploma or equivalent required; some college coursework or prior school office experience preferred.
• Experience working in a K12 school environment particularly in virtual or hybrid settings.
• Strong organizational skills with exceptional attention to detail.
• Proficiency with Microsoft Office and Google Workspace; familiarity with SIS platforms such as PowerSchool or Skyward preferred.
• Excellent written and verbal communication skills.
• Bilingual (Spanish/English) preferred
• Ability to engage effectively with diverse students and families.
• Experience with ThrillShare and online learning platforms highly desirable.
• Ability to manage heavy call volume efficiently and courteously.

Skills & Competencies

• Friendly service-oriented approach when assisting families and staff.
• Ability to multitask and prioritize in a fast-paced virtual school environment.
• Technologically adept and eager to learn new systems.
• Strong problem-solving skills and a collaborative mindset.
• Commitment to professionalism confidentiality and accuracy.
• Flexibility and adaptability within a remote or hybrid work structure.

Working Conditions

• Primarily remote position with occasional on-site duties (e.g. testing materials distribution).
• Standard school office hours with flexibility for evening or special events as needed.
• Must have a reliable internet connection and a workspace suitable for remote work.