Optimization Program Manager, Retail Customer Care
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Create develop deliver and operationally manage programs that will improve the customer experience and drive RCC performance. Lead communications at an executive level while being in the details of all aspects of assisted sales and support programs. Communicates to include updates on program work streams highlighting the impact on the business and key priorities. Partner closely with RCC leadership GRS teams OPS Finance and external marketplace.
- 3 and above years experiences of program and/or project management
- Ability to communicate quickly and effectively vertically and horizontally throughout the organization at all levels and across multiple teams
- Consistent track record of prioritizing multiple projects and meeting deadlines; focusing on the most important project in a constantly evolving environment
- Thrives in a fast-paced ambiguous environment operating at both strategic and tactical levels
- Proven analytical skills and data-driven decision making including quantifying results of strategic and tactical initiatives
- Makes space to listen learn and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Contact center experience a plus
- Demonstrated experience delivering e-commerce shop in a shop deployments
- Passionate and self-motivated with excellent organizational and time management skills
- Ambitious and self-directed with exceptional decision-making abilities and a passion for the customer experience
- BA/BS in related filed or equivalent experience MBA/MA or advanced degree preferred
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more
