- Oversee the smooth running of a team focused on critical strategic initiatives across Global Industries and Solutions ensuring effective decision making cross-functional collaboration and a positive team experience.
- Manage a portfolio comprised of our priority industries and horizontal solution initiatives with a focus on providing an elevated customer / stakeholder experience and elite level execution aligned to GI&S north star strategy.
- Ensure that the team is able to share best practices innovate based on learnings across the organization and scale across the business.
- Oversee all strategic initiative deliverables project plans success metrics and ensure that any risks or asks are elevated immediately to ensure that initiative is a success.
- Own single unified tooling to support strategic initiatives including providing requirements testing and adoption of tool across team and stakeholder community.
- Provide stakeholders with visibility tracking projects key milestones and ensure that accountabilities are met.
- Act as a bridge and coordinate across Industry GTM Solution Sales Marketing Product Sales and many other teams aligned to GTM strategy. Ensure interdependencies are understood and planned for.
- Deliver team status updates weekly for visibility into all current and anticipated projects including important milestones risks budget tracking and resource planning
STRATEGY
- Plan the goal state for strategic initiatives and build a roadmap / workback plan to accomplish it.
- Develop KPIs and evolve year-over-year as operational maturity increases
- Identify and rationalize the alignment of strategic initiative resources required for GI&S organization success
- Contribute to the long-term strategy and development of the GTM Readiness organization
TEAM LEADERSHIP
- Function as a key member of the GTM Readiness team establishing an environment and culture where team members can do their best work
- Support the VP with daily operations including strategic initiative success planning process improvement best practices documentation facilitating team meetings and all-hands
- Manage coach and inspire a small team of strategic initiative leaders by providing vision and direction
- Facilitate communications to ensure team is maintaining operational effectiveness
- Own our teams career development from identifying resources and skills hiring process onboarding new members and defining role specifications.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights
- 10 years of experience managing strategic business initiatives and/or leading strategy projects for enterprise tech organizations and/or in industry.
- 5 years of management experience leading operations or program teams
- Thorough understanding and appreciation of program management processes and disciplines
- Experience leading large scale and complex programs across multiple teams
- Excellent communication skills
- Ability to identify sources of data and processing needs to achieve KPI dashboards for GTM organizations
- Proven ability working in fast-paced environments with shifting priorities while managing tactile deliverables and meeting deadlines
- Experience in sharing ideas and presenting solutions to Sr. management
- Ability to maintain strong rapport with teammates and stakeholders from cross-functional teams
- An incredible eye for detail and obsessively meticulous
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Oversee the smooth running of a team focused on critical strategic initiatives across Global Industries and Solutions ensuring effective decision making cross-functional collaboration and a positive team experience.Manage a portfolio comprised of our priority industries and horizontal solution initi...
- Oversee the smooth running of a team focused on critical strategic initiatives across Global Industries and Solutions ensuring effective decision making cross-functional collaboration and a positive team experience.
- Manage a portfolio comprised of our priority industries and horizontal solution initiatives with a focus on providing an elevated customer / stakeholder experience and elite level execution aligned to GI&S north star strategy.
- Ensure that the team is able to share best practices innovate based on learnings across the organization and scale across the business.
- Oversee all strategic initiative deliverables project plans success metrics and ensure that any risks or asks are elevated immediately to ensure that initiative is a success.
- Own single unified tooling to support strategic initiatives including providing requirements testing and adoption of tool across team and stakeholder community.
- Provide stakeholders with visibility tracking projects key milestones and ensure that accountabilities are met.
- Act as a bridge and coordinate across Industry GTM Solution Sales Marketing Product Sales and many other teams aligned to GTM strategy. Ensure interdependencies are understood and planned for.
- Deliver team status updates weekly for visibility into all current and anticipated projects including important milestones risks budget tracking and resource planning
STRATEGY
- Plan the goal state for strategic initiatives and build a roadmap / workback plan to accomplish it.
- Develop KPIs and evolve year-over-year as operational maturity increases
- Identify and rationalize the alignment of strategic initiative resources required for GI&S organization success
- Contribute to the long-term strategy and development of the GTM Readiness organization
TEAM LEADERSHIP
- Function as a key member of the GTM Readiness team establishing an environment and culture where team members can do their best work
- Support the VP with daily operations including strategic initiative success planning process improvement best practices documentation facilitating team meetings and all-hands
- Manage coach and inspire a small team of strategic initiative leaders by providing vision and direction
- Facilitate communications to ensure team is maintaining operational effectiveness
- Own our teams career development from identifying resources and skills hiring process onboarding new members and defining role specifications.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights
- 10 years of experience managing strategic business initiatives and/or leading strategy projects for enterprise tech organizations and/or in industry.
- 5 years of management experience leading operations or program teams
- Thorough understanding and appreciation of program management processes and disciplines
- Experience leading large scale and complex programs across multiple teams
- Excellent communication skills
- Ability to identify sources of data and processing needs to achieve KPI dashboards for GTM organizations
- Proven ability working in fast-paced environments with shifting priorities while managing tactile deliverables and meeting deadlines
- Experience in sharing ideas and presenting solutions to Sr. management
- Ability to maintain strong rapport with teammates and stakeholders from cross-functional teams
- An incredible eye for detail and obsessively meticulous
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
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