Theater General Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This job is being posted by PCDA but will be hired by Icon Cinemas.
Position Overview
The General Manager is responsible for the overall leadership operations financial performance and guest experience of the Icon Cinemas location in Ponca City. This role ensures the theater operates efficiently and profitably safely and to high service standards while fostering a positive work culture among team members.
Key Responsibilities
Operations & Facility Management
Oversee all daily theater operations including assistant managers concessions ushers cleaning and maintenance.
Ensure equipment (projection sound lighting HVAC etc.) is properly maintained and that technical problems are addressed promptly.
Maintain facility cleanliness safety and compliance with health fire building ADA liquor and other regulatory standards.
Manage inventory for concessions supplies and operational materials.
Oversee opening closing shift changes and emergency protocols.
Staff & Team Leadership
Recruit hire train supervise develop and when necessary discipline staff (assistant managers ushers concession workers cleaners etc.).
Create and maintain staff schedules to ensure proper coverage especially during peak times (evenings weekends holidays).
Set performance goals and conduct performance evaluations; provide coaching and feedback.
Promote a positive customer focused culture within the team.
Ensure compliance with company policies procedures and standards.
Guest Experience & Customer Service
Ensure the highest levels of guest satisfaction by addressing and resolving customer complaints and issues in a timely and professional manner.
Uphold standards for theater ambiance cleanliness staff appearance food and beverage and service delivery.
Monitor customer feedback and implement improvements.
Coordinate with marketing/advertising to promote films events promotions and community outreach.
Marketing Sales & Community Relations
Work with corporate or local marketing to plan and execute promotions loyalty programs special events and group bookings.
Develop relationships with local businesses schools organizations and civic groups to drive group sales and events.
Represent the theater in the community (e.g. local chambers events).
Qualifications & Skills
Management experience ideally in entertainment hospitality or retail.
Theater experience preferred but not required.
Leadership and people skills: ability to motivate develop and manage a diverse team.
Excellent customer service communication and conflict resolution skills.
Capability to make decisions under pressure manage multiple priorities and adapt to changing situations.
Proficient with point-of-sale (POS) scheduling software and standard office tools (Excel reporting).
Understanding of projection sound and theater technical systems is a plus.
Willingness to work evenings weekends and holidays as required by the business.
Working Conditions
The role is full-time and typically requires presence in the theater during nights and weekends.
The General Manager may need to respond to emergencies (technical failures security facility issues) outside normal hours.
Frequent walking standing and occasional lifting (moving supplies equipment) may be required.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Interviewing
- Management Experience
- Profit & Loss
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
- Recruiting
