DescriptionWE ARE CAESARS |
At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them. Our Mission: Create the Extraordinary Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence. Our Values: Blaze the Trail Together We Win All-In on Service Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in. |
JOB SUMMARY |
| Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals and objectives set by hotel management |
HOW YOU WILL CREATE THE EXTRAORDINARY |
Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower. Resolve guests concerns taking corrective action as necessary. Inspects facilities services and equipment and recommends changes or improvements as necessary. Establishes and administers safety policies and procedures pertaining to the Hotel Department and assures adherence to these policies and procedures. Maintains close work relationships with other departments managers/supervisors to promote smooth efficient operations. Recommend personnel changes in assigned areas including the hiring promotion demotion and release of and maintains required channels of communication. Promotes a positive work environment that stimulates and motivates employees to acceptable levels of turnover absenteeism and upward mobility. Recommend/implement incentive programs in department that address reducing costs or increasing revenues. Provides training orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Any other tasks/functions assigned by direct supervisor. |
WHAT YOU WILL NEED |
Must be 21 years of age or older - Listen to and offer reasonable solutions in response to hotel guest complaints or problems.
- Review Hotel Occupancy and work with the staff of rates special groups events etc. for the shift.
- Attend informational and pre-convention meetings to determine if the group requires special needs.
- Assist with employee schedule adjustments as needed (due to sick calls etc.)
- Complete employee performance appraisals.
- Coach and discipline associates as necessary.
|
ADDITIONAL REQUIREMENTS |
College degree preferred or related experience required Three to five years of supervisory experience required hotel operations. - Excellent interpersonal customer service communication team building and problem-solving skills are required.
- Demonstrated ability in maintaining consistent high quality service levels.
- Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
- Must be able to work at a fast pace and in stressful situations.
- Must have knowledge of computer systems and applications.
- Must be able to read write speak and understand English.
- Able to write memos letters reports and to understand interpret and analyze written and financial reports.
- Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time.
- Ability to do a large amount of walking and standing.
- Auditory abilities (with or without aids or special devices) needed for telephone usage as well as guest and staff communication.
- Must be able to perform physical job duties of line employees in emergency situations.
- Must be able to maneuver to all areas of the casino and the retail shops.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
|
TOGETHER WE WIN |
| We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships |
DISCLAIMER |
| This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments). |
EQUAL EMPLOYMENT OPPORTUNITY |
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class. |
Required Experience:
Manager
DescriptionWE ARE CAESARSAt Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.Our Mission...
DescriptionWE ARE CAESARS |
At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them. Our Mission: Create the Extraordinary Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence. Our Values: Blaze the Trail Together We Win All-In on Service Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in. |
JOB SUMMARY |
| Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals and objectives set by hotel management |
HOW YOU WILL CREATE THE EXTRAORDINARY |
Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower. Resolve guests concerns taking corrective action as necessary. Inspects facilities services and equipment and recommends changes or improvements as necessary. Establishes and administers safety policies and procedures pertaining to the Hotel Department and assures adherence to these policies and procedures. Maintains close work relationships with other departments managers/supervisors to promote smooth efficient operations. Recommend personnel changes in assigned areas including the hiring promotion demotion and release of and maintains required channels of communication. Promotes a positive work environment that stimulates and motivates employees to acceptable levels of turnover absenteeism and upward mobility. Recommend/implement incentive programs in department that address reducing costs or increasing revenues. Provides training orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Any other tasks/functions assigned by direct supervisor. |
WHAT YOU WILL NEED |
Must be 21 years of age or older - Listen to and offer reasonable solutions in response to hotel guest complaints or problems.
- Review Hotel Occupancy and work with the staff of rates special groups events etc. for the shift.
- Attend informational and pre-convention meetings to determine if the group requires special needs.
- Assist with employee schedule adjustments as needed (due to sick calls etc.)
- Complete employee performance appraisals.
- Coach and discipline associates as necessary.
|
ADDITIONAL REQUIREMENTS |
College degree preferred or related experience required Three to five years of supervisory experience required hotel operations. - Excellent interpersonal customer service communication team building and problem-solving skills are required.
- Demonstrated ability in maintaining consistent high quality service levels.
- Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
- Must be able to work at a fast pace and in stressful situations.
- Must have knowledge of computer systems and applications.
- Must be able to read write speak and understand English.
- Able to write memos letters reports and to understand interpret and analyze written and financial reports.
- Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time.
- Ability to do a large amount of walking and standing.
- Auditory abilities (with or without aids or special devices) needed for telephone usage as well as guest and staff communication.
- Must be able to perform physical job duties of line employees in emergency situations.
- Must be able to maneuver to all areas of the casino and the retail shops.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
|
TOGETHER WE WIN |
| We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships |
DISCLAIMER |
| This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments). |
EQUAL EMPLOYMENT OPPORTUNITY |
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class. |
Required Experience:
Manager
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
