Customer Service Representative
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Job Location:
Traverse City, MI - USA
Hourly Salary:
$ 18 - 23
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Parshall were on a mission to deliver excellence across Michigan and greater - through our Tree Lawn and Pest Control services. Were professionals in our industry who lead with expertise integrity and a commitment to customer service. Our team takes pride in setting the standard for quality and professionalism ensuring every client experience reflects our drive for excellence.
As a growing people-first organization were looking for a Customer Service Representative (CSR) who thrives on helping others and enjoys being part of a dynamic growing and supportive team.
Position Overview
The Customer Service Representative is the first point of contact for customers reaching out to Parshall. This role handles inbound phone and email activity assists with scheduling appointments for our sales team manages customer accounts across multiple software platforms and contributes to inbound sales opportunities by understanding customer needs and recommending services.
Youll play a critical role in ensuring a positive professional experience for every customerfrom the first inquiry through service delivery.
Key Responsibilities
Answer inbound calls emails and online inquiries for all divisions.
Schedule estimates and appointments for Sales Representatives.
Address customer questions resolve issues and provide detailed service information.
Identify customer needs and recommend additional or complementary services (cross-sell and upsell).
Use Parshalls CRM industry-specific softwares Google Workspace and more for accurate data entry and account management.
Collaborate and connect with Sales Scheduling Operations and Division Leaders to ensure seamless communication and service delivery.
Assist with follow-ups renewals and satisfaction checks to promote long-term customer relationships.
Qualifications
Previous experience in customer service sales support or a related administrative role.
Strong communication skills (verbal and written) and a professional phone presence.
Ability to multitask and manage priorities in a fast-paced environment.
Familiarity with CRM or scheduling software (experience with service-based systems preferred).
Understanding of sales principles including upselling and cross-selling.
A positive proactive and team-oriented attitude.
Preferred Attributes
Comfort working within multi-division organizations or managing varied service types.
Interest in growing within a career path at Parshall Companies.
Compensation
$18-23 per hour based on experience plus commission opportunities.
Benefits
Parshall offers a comprehensive benefits package designed to support the well-being and success of our team members. Our benefits reflect our commitment to being a destination where people can grow a career without ceilings.
Health Insurance with a generous company contribution toward premiums
Dental Benefits affordable coverage for preventative and restorative care
Supplemental Insurance Options available through Aflac
Paid Time Off (PTO) earned and available for personal vacation and sick time
Paid Holidays company-observed holidays throughout the year
Retirement Plan with Company Match supporting long-term financial growth
Commission Opportunities performance-based earning potential
Career Growth Paths structured advancement opportunities across divisions
How to Apply
Submit your resume and a brief introduction explaining why youd be a great fit for this role to or call .
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Join Our Team at Parshall Pest Control Experts! Location: Livonia Position: Full-Time Pest Control Technician Pay: $23.00 - $30.00 per hour At Parshall...
