Social Media & Customer Support Officer

Lagos - Nigeria

Monthly Salary: ₦ 150000 - 150000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Were seeking a creative and customer-focused Social Media & Customer Support Officer to manage online presence and ensure a smooth customer experience. The ideal candidate is proactive engaging and skilled at creating digital content that connects with audiences while representing the brands voice.

Key Responsibilities

Manage and grow the companys social media pages (Instagram TikTok etc.).
Create schedule and post engaging content that aligns with the brands tone and goals.
Respond to customer inquiries comments and messages promptly and professionally.
Monitor social media trends and competitor activities to identify growth opportunities.
Collaborate with the team to plan and execute social media campaigns and promotions.
Handle customer complaints process inquiries and escalate issues when necessary.
Track analytics and prepare simple reports on engagement and performance.

Requirements

Bachelors degree in any related field.
23 years of proven experience managing social media pages for a brand or business.
Strong communication and writing skills.
Ability to multitask and manage time effectively.
Creative mindset with a good eye for visuals and trends.
Basic knowledge of social media analytics tools (e.g. Meta Business Suite TikTok analytics).
Previous experience in customer service is an advantage.