FY26Field Technical Support Consultant 1
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description -
Job Summary
This role is responsible for operating a specific technology domain or customer group with limited risk and complexity. The role integrates technical expertise and business understanding to develop customer solutions resolving routine technical incidents independently and collaborating on complex ones. The role implements organizational solutions for moderately complex customer needs contributes to issue resolution and customer expectation management and engages with internal teams to enhance effectiveness.
Responsibilities
Operates a designated technology domain (e.g. server administration technical security management performance management) or customer group having limited risk and complexity.
Integrates technical prowess and business comprehension to devise solutions for customers.
Resolves routine technical incidents within designated scope independently and collaborates with team members for resolution of more complex incidents.
Implements organizations solutions to fulfill moderately complex customer requirements within the designated technical area.
Resolves problems promptly and appropriately escalating issues according to established procedures also contributing to customer expectation management as part of the escalation process.
Collaborates extensively with internal groups to resolve client issues actively contributing to the teams effectiveness.
Participates in products solutions or services training to maintain technical knowledge active certification and competence.
Keeps stakeholders (e.g. sales customer technical peers management) informed of actions and progress on technical product issues.
Applies foundational principles and contributes proactively to projects through research and data analysis support providing regular updates on accomplishments and impediments.
Supports priority projects with direction maintaining relationships with internal stakeholders and sharing information via standardized reports.
Education & Experience Recommended
Four-year Degree in Computer Science Information Systems or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 0-2 years of work experience preferably in HP products in Customer base account management computer customer support on site customer support Mission Critical systems experience or a related field.
Preferred Certifications
ITIL Certifications
Knowledge & Skills
Automation
Chemistry
Commissioning
Customer Relationship Management
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts own work and acts as a team member by providing information analysis and recommendations in support of team efforts.
Complexity
Learns to apply basic theories and concepts to work tasks.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (Japan)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal
Required Experience:
Contract
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
