Temporary Business License Support Specialist

• Guide customers through the business license renewal process in person over the phone and via email.
• Make outbound calls to businesses to explain renewal requirements and encourage timely action.
• Follow up with past-due accounts to secure payment and resolve outstanding issues.
• Document interactions and track progressusing internal systems.
• Provide clear courteous and solution-oriented support to all customers.

• Prior experience in customer service; collections experience is a strong plus.
• Excellent verbal and written communication skills.
• Comfortable handling phone calls and in-person interactions with professionalism and empathy.
• Ability to learn and use NetAssets software (training provided).
• Strong organizational skills and attention to detail.

PLEASE NOTE: This position is through Cardinal Services and is not a direct City of Florence position. Applicants will be screened by the City and then referred to Cardinal to complete an employment application through Cardinal.

Our Hiring Process

• After you apply for the position we review all requested application materials to determine if your demonstrated knowledge skills and abilities qualify you for the position. We apply Veterans Preference points at each step in the process including this step (see below for more information about Veterans Preference).
  • You can use this time to prepare for a potential interview by reviewing our website including our interview tips: you are one of the best qualified we will reach out to schedule an initial interview. The initial interview is a panel interview that may be conducted asone-way video interview through our partner Spark Hire a video interview over zoom or in-person. If you are not selected after this stage we will let you know you were not selected. If this is you keep an eye on our open roles for the next opportunity that might be a match.
  • The top scoring applicants from this initial interview round will be asked to conduct an in-person panel interview key staff you may be working with. However this depends upon the position/ certain circumstances the City may forgo the in-person panel interview and move on to the Department Head in-person interview. All applicants will go through the same process.
  • The Department Head interview is typically the final stages of the process and your chance to leave an impression through your enthusiasm preparation abilities and resume. After this interview the Department Head and the City Manager will meet to discuss the candidates and the City Manager will make the final decision based on the Department Heads recommendation.
  • Human Resources will reach out to all applicants and confirm their status in the application process. The top candidate will receive a conditional offer that specifies what background procedures will be conducted (depends upon position).
  • Applicants not selected may be placed on an eligibility list for the Department to use in the 6 months following the close of the recruitment. Applicants will be notified if they are placed on the eligibility list. This list will allow the Department to pick up with the candidates where they left off in the recruitment should another vacancy for the same position become available. The eligibility list may be closed at any time by the sole discretion of the Department Head.

  Our Hiring Policies

  • We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability genetic information or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories in accordance with applicable federal state and local law. You can view our EEO Policy here: City is committed to providing reasonable accommodations to applicants if needed during the interview process. To request an accommodation please email. You can view our ADA policy here: meet the general notice requirements of the FMLA the City must display a poster in plain view for all workers and applicants to see notifying them of the FMLA provisions and providing information concerning how to file a complaint with the Wage and Hour Division. Our compliance with this requirement can be found here: City adheres to Veterans Preference laws and practices. If you qualify for and wish to claim Veterans preference you must assert your Veterans Preference on the application and supply the required documentation by the closing date and time of the application. You can view information about what is required/qualifying here: Experience:

    IC