At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

The Opportunity:

The Point of Care Support Specialist is a field-based position that is responsible for providing instrument installation services for Roche Diagnostic products. This position may perform minor troubleshooting during installation to ensure readiness for performance

validation. This position will require approximately 95% travel including overnight travel to customer sites.

Key Roles & Responsibilities

Install maintain and repair Roche Point of Care equipment

Educate end users on Roche Point of Care equipment

Perform site surveys installations and approved modifications with minimum assistance/supervision

Install connectivity solutions as part of completing instrument installations

Schedule modifications as indicated in the TSB and per policies during installations

Identify analyze and resolve IT product problems during installations and escalated service calls

Monitor communication devices during all scheduled times

Support technical issues during the installation process to ensure installations are completed successfully

Act as crew team lead to ensure and maximize efficient completion of installations

Document all service related activities (inventory SOs expense reports etc.)

Process interim updates and email downloads daily

Process service order close-outs at end of each customer site visit

Who You Are

You use solid judgment and take the initiative to apply advanced knowledge and skills to install instruments in a laboratory

setting.

You understand the implications of your work and make recommendations for solutions. You seek autonomy in your role on daily basis assignments and determine methods and procedures for new assignments.

Minimum Requirements

- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience

- 2 years progressive experience repairing or servicing mechanical/system hardware and software or networking/wireless networking or equivalent military experience

Preferred Qualifications

Reside within 50 miles of a major metropolitan airport

Able and willing to travel approximately 95% including overnight travel

Able and willing to work after hours provide weekend and holiday support on a rotational basis within an assigned territory and/or geographic region and be on call 24/7 during rotation

Advanced knowledge of electronics electro-mechanical systems and information technology

Knowledge of basic chemistry

Effective customer service skills which includes a positive attitude helpful customer interaction and maintenance of ongoing customer relationships

Effective time-management organization and prioritization skills

Good written/verbal communication skills

In-depth knowledge of point-of-care(POC) structures and familiarity with POC instruments and their applications in a hospital setting.

Familiarity with Roche and/or competitor point of care products

Relocation benefits are not available for this job posting.

The expected salary range for this position based on the primary location of Indianapolis is $ 54700 - $ 101500 of hiring range. Actual pay will be determined based on experience qualifications geographic location and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an equal opportunity employer. It is our policy and practice to employ promote and otherwise treat any and all employees and applicants on the basis of merit qualifications and competence. The companys policy prohibits unlawful discrimination including but not limited to discrimination on the basis of Protected Veteran status individuals with disabilities status and consistent with all federal state or local laws.

If you have a disability and need an accommodation in relation to the online application process please contact us by completing this form Accommodations for Applicants.