Sr. Customer Retention Specialist

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA) transforming how work gets done with AI-powered automation. Its APA system built on the industrys first Process Reasoning Engine (PRE) and specialized AI agents combines process discovery RPA end-to-end orchestration document processing and analyticsall delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work Automation Anywhere helps organizations worldwide boost productivity accelerate growth and unleash human potential.

Our opportunity:

As a Senior Customer Retention Specialist at Automation Anywhere the leader in Agentic Process Automation (APA) youll play a pivotal role in ensuring our clients continue to maximize value from our innovative industry-leading this role youll be responsible for meeting or exceeding renewal quotas proactively identifying and mitigating potential renewal risks and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account managementpaired with a proven track record in software sales particularly within the SaaS or subscription spacewill set you up for success. If youre ready to join a dynamic team drive revenue growth and make a measurable impact we want to hear from you!

Who youll report to: Sr. Manager Customer Retention

Location: London hybrid working two days in the office

Youll make an impact by being responsible for:

• Meeting or exceeding assigned sales objectives and quotas for renewal business

• Working closely with Customer Success Sales Contract Ops and Support teams to stay updated with customer issues and problems affecting customer retention

• Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track

• Identifying at-risk renewal clients early in the cycle and define and address issues inhibiting a successful timely renewal

• Educating and effectively communicate the value of company solutions to client decision-makers including C-level business leaders technical staff legal security and operations personnel in prospective accounts

• Maintaining updating and managing all renewal opportunities

You will be a great fit if you have:

• 4 years of renewal or account management experience

• Experience selling software products that are on-demand and recurring in nature

• Experience using as CRM required

• Software Sales experience; SaaS or subscription salesis preferred

• Experience and knowledge of AI Automation and/or APA preferred

You excel in these key competencies:

• High problem-solving ability to learn and adapt quickly while being a self-starter

• Team-oriented with the ability to succeed in an entrepreneurial environment

• Committed enthusiastic and coachable with a desire to thrive in sales environment

• Strong presentation and communication skills (verbal written and listening)

• Drive conscientiousness and perseverance to conduct outbound sales contacts daily

Ready to Revolutionize Work Join Us.

This is an opportunity to work with a global passionate team pioneering technology thats redefining the way people work everywhere. Join us and discover the many ways that you can have an impact achieve your potential and Go be Great.

Job Segment/ Keywords: SaaS Enterprise SaaS Customer Retention Agentic Process Automation APA GenAI Retention Specialist

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