Medical Appointment Scheduler
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This position will provide excellent customer service to patients by capturing a high volume of phone calls and scheduling them efficiently and accurately. Support the overall administrative functions of the office with the end goal of keeping the providers schedules filled and ensuring patient satisfaction.
Specific duties include but are not limited to:
- Maintain excellent phone etiquette and tone
- Ensures calls are answered within 2 to 3 rings max.
- Keep call hold times to a minimum wait time of 3 min.
- Responsible for knowledge of EMR software data entry and scheduling techniques
- Responsible for knowledge of Vascular procedures scheduling and time requirements.
- Adhere to specific guidelines for patient scheduling.
- Maintain proper communication with supervisor regarding scheduling problems or concerns.
- Responsible for accurate data collection and entry of patient name date of birth social security # demographics contact phone numbers and referral source (how they heard about us)
- Obtain accurate new and/or established insurance information and verification that insurance is active and if a referral/auth is needed for the appointment.
- Responsible for ensuring that insurance referrals/auths are in place prior to scheduled appointments.
- Responsible for communicating with offices concerning same day add on appointments cancellations and/or rescheduled appointments.
- Responsible for filling first available and empty appointment slots daily
- Sort and distribute all incoming faxes in a timely fashion to appropriate persons.
- May provide other duties as assigned
Requirements
- Demonstrates initiative and responsibility.
- High School Diploma
- Medical Office knowledge
- Good Customer Service skills
- Detail oriented
- Adheres to ethical principles.
- Prioritizes and can perform multiple tasks.
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- Night Differential
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
Disclaimer:
This job posting is for potential client opportunities and is intended for candidate pooling purposes only. By submitting your application you are expressing interest in future positions with our clients. This does not guarantee immediate employment or an offer for a specific role.
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States. Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, S ... View more
