At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Provide world class technical support to our patients and customers
• Serve as a liaison between patients and our technical and marketing partners
• Have in-depth knowledge of all relevant products
• Perform technical activities requiring considerable judgement and have ownership of projects
• Responsible for ensuring all documentation/system entries are fully complete
• Connect easily with the stakeholders and is customer focused

Required Knowledge and Experience:

• Excellent communication skills via phone and e-mail
• Fluency in English Italian Portuguese and Spanish is a must
• Strong analytical and problem-solving skills that are balanced with speed and effectiveness
• Highly organized with the ability to be flexible multi-task and prioritize multiple assignments
• Strong attention to detail and accuracy
• A respected team player with strong interpersonal skills whos able to establish relationships with colleagues in other countries and departments

A Bachelors degree and previous experience working in a medical technical environment would be desirable. Experience in a technical support contact center as well as in analyzing technical issues and processes for continuous improvement would be an advantage. Proficiency in Microsoft Office and familiarity with ServiceNow are also considered valuable assets.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here