Bilingual Customer Care Specialist 6 Month Contract
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Additional Paid Time Off (floater days)
- DEI and Employee Resource Groups
- Generous Employee Discounts
- Hybrid work model
ABOUT THE POSITION
The Warranty team is looking for a Bilingual Customer Care Specialist to join their team on a 6-month contract at our Canada Headquarters located in London Ontario. Reporting to the Customer Care Supervisor the Bilingual Customer Care Specialist will be responsible for providing exceptional customer service to our warranty consumers by responding to requests and inquiries with accurate information in a courteous efficient and timely manner.
HOWYOULLMAKE A DIFFERENCE
Process moderate to high levels of consumer inquiries via telephone e-mail and correspondence.
Provide accurate information regarding product features specifications and recommended uses for Columbia Sportswear Sorel and Mountain Hardwear products.
Guide consumers to where they can buy product using internal product locator applications.
Provide suggestions for replacement styles using inventory management system as well as order entry and warranty repair status.
YOU ARE
Knowledgeable in effective telephone techniques and strategies for consumer services.
Able to display a positive attitude toward the Customer Care Team by maintaining professionalism respect courtesy and support to others.
Proficient at maintaining positive open lines of communication with all Columbia Sportswear management staff and other departments to contribute to the smooth flow of information and efficient operation of the organization.
YOU HAVE
A high school diploma or equivalent experience is required
A minimum of 3 years of experience in a consumer service related or call centre position is preferred
Exceptional oral and written communication skills in both English and French (must be fluent in both English and French)
A high degree of accuracy and attention to detail
Proficiency in keyboard use and a good working knowledge of MS Word and Excel
Excellent interpersonal skills and a calm demeanor with the ability to multitask
This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the positions scope and function in the company.
Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age national or ethnic origin disability as well as any other characteristic protected by federal provincial or local law. Columbia Sportswear Canada provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application please contact Human Resources or call and we will work with you to meet your accommodation needs.At Columbia Sportswear Company were proud to offer Temporary employees services and products to help make your life and work more rewarding. This includes an Employee Assistance Program (EAP) which offers free wellness benefits and confidential 24/7/365 counseling services. Employee discounts are also available.Required Experience:
IC
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Founded in 1938, Columbia brand apparel, footwear, accessories, equipment, and employees have earned a global reputation for innovation, quality and performance, keeping activity enthusiasts and explorers in more than 100 countries, warm, dry, cool and protected year-round. Columbia S ... View more
