Bank Client Services Administrator

The Bilingual Bank Client Services Administrator delivers customer service to internal and externals customers and processes financial and non-financial requests. The position may be responsible for ensuring customer satisfaction with company products and services through the timely and accurate processing of transactions as well as for identifying and facilitating correction of processing and related service delivery issues.

Position Responsibilities:

Individual Responsibilities:

• Deliver timely service address inquiries and ensure transaction accuracy and policy compliance.

• Analyze trends define errors and recommend workflow and system enhancements.

• Work with teams to meet quality standards assist in training new employees and support management in resolving complex issues.

• Support clients and business areas process transactions and resolve paperwork issues.

• Develop product knowledge proactively and contribute to projects audits and company initiatives.

Shared Responsibilities:

• Develop relationships with associates to understand the organization.

• Engage with business associates to address daily customer inquiries.

• Review and improve policies and procedures as needed.

• Assist other departments during high volumes.

• Actively support colleagues in resolving issues.

Required Qualifications:

• Proficiency in Microsoft Word and Excel

• Bachelors Degree Preferred

• 2-4 years previous industry or customer-centric service experience preferred

• Ability to work independently in a fast-paced environment

• Demonstrated passion for providing customer centric solutions

• Knowledge of geography specific financial securities and tax regulations

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.