Associate Program Manager, People Partnerships

Who we are

At Twilio were shaping the future of communications all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location youre part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts were acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilios Associate Program Manager People Partnerships.

About the job

This role sits within the People Team and reports to the Director People Partnerships Strategic Delivery. As an Associate Program Manager youll play a critical role in strengthening how we scale enablement across the People Partnerships team (HR Business Partners Talent Acquisition Employee Relations).

You will own both the coordination backbone of our enablement programs and independently manage smaller projects that elevate the learner experience maintain knowledge accuracy and reinforce best practices. By driving executional excellence program rigor and forward-looking improvements (including how AI and automation can enhance delivery) youll free senior program managers to focus on high-impact strategy while strengthening the overall impact of the People Team. This is an early-in-career role with room to grow offering the chance to develop L&D expertise lead projects and shape how our teams deliver People programs to Twilio.

Responsibilities

In this role youll:

• Own the scheduling logistics and communications for enablement sessions workshops and onboarding programs within the People Partnerships team
• Create and update training assets such as slides facilitator guides job aids microlearnings and short videos in partnership with enablement program managers
• Ensure training materials documentation and resources are accurate accessible and consistently updated
• Manage learner reminders surveys knowledge checks and follow-up activities to drive completion and engagement
• Apply L&D best practices to review and refine materials produced by COEs and program owners (for ex: editing presentations for flow and and audience impact)
• Independently lead smaller enablement projects such as the TA SME learning series follow-up practice sessions (e.g. role plays) after launches and micro-learning efforts or self-service resources
• Facilitate parts of trainings as needed and occasionally lead smaller sessions independently
• Look ahead to identify and pilot opportunities such as AI automation new tools templates and processes that streamline enablement delivery enhance scalability and elevate the learner experience
• Collect and analyze participation performance and feedback data to evaluate program effectiveness
• Identify risks inefficiencies and gaps in enablement delivery and surface recommendations

Qualifications

Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 1 years of experience in program coordination learning operations or program support
• Strong organizational and project management skills with ability to manage multiple partners priorities and timelines at once
• Excellent written and verbal communication skills with strong attention to detail
• Growth mindset with a desire to continuously learn and build enablement and program/project management expertise

Desired:

• Familiarity with learning management systems instructional design concepts and tools like Articulate 360 (Rise) and adult learning principles
• Knowledge of project management tools (e.g. Airtable)
• Prior exposure to talent HR or enablement functions in a fast-paced environment
• Experience creating or refining enablement materials (e.g. guides toolkits playbooks)
• Experience handling data and reporting; comfortable compiling insights and trends

Location

This role will be remote Canada and based in Ontario British Columbia or Alberta.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Based in British Columbia. : $60500 - $75600

The successful candidates starting salary will be determined based on permissible non-discriminatory factors such as skills experience and geographic location.

Twilio thinks big. Do you

We like to solve problems take initiative pitch in when needed and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic. Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now! If this role isnt what youre looking for please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally Twilio participates in the E-Verify program in certain locations as required by law.