Customer Success Manager

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

LegalTech B2B SaaS

We are looking for a Customer Success Manager to join our growing team. You will be responsible for building strong relationships with our clients ensuring they gain maximum value from our platform and helping them achieve their business goals.

Responsibilities

Conduct product demos and presentations for prospective and existing clients.
Onboard and support new clients ensuring a smooth transition and successful implementation.
Serve as the main point of contact for customers managing relationships and expectations.
Monitor customer engagement and proactively address challenges or risks.
Collaborate with Product Sales and Marketing teams to improve customer experience.
Gather feedback to drive product improvements and new feature development.
Develop strategies to increase adoption retention and satisfaction.

Requirements

3 years of experience in Customer Success Account Management or a similar client-facing role.
Experience working in SaaS LegalTech or technology-driven environments.
Strong communication and relationship management skills.
Problem-solving mindset with attention to detail and a proactive approach.
Comfortable in a fast-paced collaborative and evolving setting.
Fluency in English; other languages are a plus.

What We Offer

Competitive compensation and performance-based incentives.
Opportunity to grow with a forward-thinking LegalTech company.
Supportive and collaborative team culture.
Chance to directly influence how legal professionals use technology worldwide.

LegalTech B2B SaaSWe are looking for a Customer Success Manager to join our growing team. You will be responsible for building strong relationships with our clients ensuring they gain maximum value from our platform and helping them achieve their business goals.ResponsibilitiesConduct product demos...