Product Operations Support Engineer

Nashville, IN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions tour clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.

Position: Product Operations Support Engineer

Location: Nashville TN

Duration: 3 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Overview

Customer is seeking a Production Operations Support Engineer to provide end-to-end support for its Direct Sales Program
This role is critical to ensuring smooth day-to-day production operations of the Field Rep App and associated backend services including monitoring troubleshooting and performance optimization across multiple integrated systems.
The ideal candidate will have strong debugging skills experience in modern application stacks and a proven ability to work across UI middleware and backend services in a production environment.

Key Responsibilities

Provide L2/L3 production support for the Direct Sales program ensuring high availability reliability and performance of FRApp and its integrated systems.
Troubleshoot and debug issues across multiple layers of the stack:
UI: React Native with TypeScript
Backend-for-Frontend (BFF): Spring Boot microservices
OMS Services: Spring Boot microservices deployed on Azure Kubernetes Service (AKS)
Sterling OMS: Request/response analysis order flow troubleshooting
Monitor and analyze Quantum sessions Splunk logs and Dynatrace dashboards to proactively identify diagnose and resolve incidents.
Partner with development teams to perform root cause analysis (RCA) recommend fixes and implement long-term solutions to recurring production issues.
Collaborate with infrastructure and DevOps teams to ensure proper monitoring alerting and scaling strategies are in place for production workloads.
Ensure SLAs for incident response and resolution are consistently met.
Provide clear and timely communication with stakeholders including field representatives IT leadership and business users regarding issue status and resolution.
Contribute to the creation of knowledge base articles playbooks and standard operating procedures for production support.

Required Skills & Experience

Strong experience in production support or application operations in a multi-system enterprise environment.
Hands-on experience in troubleshooting:
React Native (TypeScript) UIs
Spring Boot microservices (BFF and OMS services)
Sterling OMS request/response flows
Familiarity with AKS (Azure Kubernetes Service) and containerized deployments.
Proficiency with monitoring/logging tools:
Dynatrace (APM monitoring and troubleshooting)
Splunk (log analysis and query creation)
Quantum sessions analysis
Strong analytical and problem-solving skills with the ability to diagnose issues across distributed systems.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions tour clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of informatio...