Process Manager, IT Asset Management (Hybrid)

Yardley, PA - USA

Monthly Salary: Not Disclosed

Posted on: 18-10-2025

Vacancies: 1 Vacancy

Job Summary

Job Title: Process Manager IT Asset Management (Hybrid)

Location: Yardley PA

Duration: Fulltime

Job Description:

The Process Manager IT Asset Management serves as the process owner for the IT Asset Management full life cycle program. This role strategically manages the organizations hardware and software assets ensuring compliance and optimizing their lifecycle from procurement to disposal. This Process Manager facilitates seamless communication between business and IT leveraging IT Service Management solutions to enhance overall IT efficiency.

Responsibilities:

Serves as the process owner for the IT Asset Management full life cycle program
Accurately manages optimizes and updates the organizations Configuration Management Database (CMDB) for all hardware and software assets.
Drives process improvements by contributing to the development and implementation of effective IT procedures policies and systems to enhance business efficiency.
Facilitates IT communications by serving as a liaison between IT and business units providing essential support through report generation and data gathering for projects process improvements and troubleshooting.
Provides technical support by collaborating with asset owners to diagnose and resolve technical issues related to the technology portfolio.
Troubleshoots system issues by participating in the diagnosis and resolution of technical problems across hardware software and network systems.
Develops IT performance reports metrics and analyses by creating and delivering IT scorecards for internal and external stakeholders providing clear and concise updates on IT objectives.
Partners with the IT leadership team in developing short and long-term strategic plans as it pertains to the IT Asset Management Program
Monitors software licensing and compliance to mitigate risks and unauthorized usage
Reviews and refines IT Asset Management processes policies and best practices
Remains current on IT Asset Management industry trends
Appropriately assess risk when business decisions are made include but not limited to compliance and operational risk. Demonstrate consideration for Cenlars reputation as well as our clients by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

Bachelors degree or equivalent years of experience
8 years of experience in technical analysis roles focused on ITIL ITSM or Asset Management
Demonstrated strong analytical skills to translate data into actionable recommendations that drive productivity and process improvement.
Demonstrated strong technical skills in Microsoft and ServiceNow technologies
Ability to track monitor and apply KPIs and related metrics
Strong written verbal and listening communication skills
ServiceNow and ITIL Certifications preferred
Strong collaboration skills with the ability to work in a matrixed environment

Job Title: Process Manager IT Asset Management (Hybrid) Location: Yardley PA Duration: Fulltime Job Description: The Process Manager IT Asset Management serves as the process owner for the IT Asset Management full life cycle program. This role strategically manages the organizations hardware and ...