Director, Process Management TPA Oversight (Hybrid)

Jacksonville, FL - USA

Monthly Salary: $ 141100 - 191000

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Classification:

Project Mgmt Transformation & Strategy - Project Mgmt Transformation & Strategy

As Director Process Management TPA Oversight youll play a pivotal role in driving operational excellence ensuring third-party administrators deliver on performance and compliance and aligning key initiatives with the broader ILI business strategy. This role combines hands-on vendor oversight strategic partnership with cross-functional leaders and a relentless focus on reimagining processes to enhance customer and employee experience while managing costs. You will be accountable for translating strategy into action navigating regulatory landscapes and leading a high-performing team to deliver results.

This will be a hybrid role based out of Newark NJ Dresher PA Minneapolis MN or Portland ME and requires your on-site presence on a reoccurring basis as determined by your business.

Key Responsibilities include but are not limited to:

Overseeing all aspects of TPA performance including service delivery compliance with contract provisions escalations from Sales partners and working with LAW on mitigation related matters
Aligning goals and objectives with underlying ILI business strategy
Project management experience or experience overseeing project management preferred. Ability to get stuff done on time and on budget are critical skills for this role.
Full responsibility for the budget including change controls
Reimagining the way work is done to improve CX employee experience and reduce cost
Partner with Law/Compliance/Risk Management related to all internal/external audits
Oversee the TPA regulatory landscape and proactively manage trends across vendor risk profiles

Qualifications:

3 years of vendor management TPA or related experience
Experience leading and developing people
Deep knowledge of ILI products and specifically the in scope products strongly preferred
Problem Identification and resolution;
Knowledge of industry trends and external perspective
Experience in relationship management preferred
Some travel required (less than 5%)

#LI-MG1

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $141100.00 to $191000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location candidate experience and skills.

Market competitive base salaries with a yearly bonus potential at every level.
Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period) after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender identity national origin genetics disability marital status age veteran status domestic partner status medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process please email .

If you are experiencing a technical issue with your application or an assessment please email to request assistance.

Required Experience:

Director

Job Classification:Project Mgmt Transformation & Strategy - Project Mgmt Transformation & StrategyAs Director Process Management TPA Oversight youll play a pivotal role in driving operational excellence ensuring third-party administrators deliver on performance and compliance and aligning key initi...