Data Center NOC Manager

Description

This leadership role is responsible for developing the organizational structure tools processes and training programs necessary to establish a world-class 24/7 NOC operation from the ground up. The NOC Manager will be instrumental in setting the strategic direction for network monitoring incident response and escalation processes while ensuring continuous improvement and alignment with Oracles operational excellence standards. The ideal candidate brings a strong background in network operations infrastructure monitoring and team development combined with experience in standing up or scaling operational command centers in high-availability critical infrastructure environments.

Responsibilities

Responsibilities

Design and build Oracles global Network Operations Center (NOC) architecture including staffing models shift schedules operational procedures monitoring toolsets escalation protocols and physical/virtual space planning.

Establish and maintain core NOC programs such as:

Incident Management Program: Defines detection triage escalation and resolution procedures.

Change Monitoring Program: Oversees the health of network infrastructure during and after planned maintenance events.

NOC Training and Certification Program: Ensures NOC engineers are trained and certified on core processes tools and technologies.

Problem Management and RCA Program: Drives root cause analysis documentation and resolution of recurring or critical issues.

Service Health and Reporting Program: Creates dashboards daily health summaries and leadership reports tied to SLAs/SLOs.

Lead recruitment onboarding and development of a high-performing NOC team providing coaching mentoring and performance management.

Collaborate cross-functionally with Networking Data Center Operations Cloud Infrastructure and Security teams to align NOC capabilities with organizational needs.

Implement and manage monitoring tools and telemetry systems to provide real-time visibility into network performance system health and critical alerts.

Develop and document NOC standard operating procedures (SOPs) for consistent incident handling communication and escalation across shifts and regions.

Drive accountability through KPIs and metrics including Mean Time to Detect (MTTD) Mean Time to Resolve (MTTR) number of escalations SLA adherence and incident recurrence rates.

Partner with internal and external stakeholders to align NOC practices with compliance standards security requirements and audit readiness.

Act as a point of escalation for high-severity incidents providing leadership coordination during crisis response.

Identify and implement process automation opportunities to reduce manual workload and improve operational efficiency.

Requirements

6 years of experience in network operations infrastructure monitoring or IT operations with at least 3 years in a managerial or build-out role for a NOC or similar environment.

Proven success in building or scaling NOC organizations including process design tool selection and team development.

Deep understanding of incident lifecycle management operational telemetry and escalation paths in enterprise or cloud-scale networks.

Strong knowledge of networking protocols systems monitoring tools.

Demonstrated experience designing and implementing operational programs metrics dashboards and reporting frameworks.

Excellent leadership communication and stakeholder management skills with the ability to operate under pressure during critical events.

Willingness to travel as needed to support NOC site setup stakeholder engagement or coordination with regional teams.

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $87000 to $178100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M2