Content Operations Specialist

Job Description:

Dow Jones is looking for a Content Operations Specialist to join our Content team responsible for onboarding ingesting monitoring and managing content within Factiva1 products and services. The group ensures accurate delivery of content and effective distribution/sharing of information about our content to customers publishers and B2B colleagues.

As a Content Operations Specialist you will ensure a smooth passage of content from publishers to Factiva products according to established standards of timeliness and completeness. You will work closely with our colleagues in Content Media Partnerships Factiva Content Technology Product Sales Marketing and Customer Service teams to onboard and manage our content sets and provide the required support to Factiva customers.

You will report to the Content Operations Manager EMEA.

You Will

• Help onboard new sources and maintain the accuracy of the Factiva source details in the Content Database (CDB) a repository of information about all Factiva sources.
• Monitor content arrival to ensure that sources are available on Factiva products per expected timeliness and completeness criteria
• Ensure content is displayed correctly and address data format or delivery issues
• Develop and maintain good relationships with our content publishers
• Process editorial amendment requests (deletions and corrections of articles) as instructed by the relevant content publishers or our Legal team
• Support Customer Service by answering content-related questions from internal and external customers
• Handle multiple high priority tasks and work in collaboration with internal and external partners to ensure task completion
• Support R&C with translation services as and when required
• Write due diligence reports on companies and/or individuals as required and contribute to other projects

You Have

• Fluency in Spanish and Portuguese; knowledge of other languages is a plus.
• Excellent decision-making and problem-solving skills
• A reliable and responsible attitude
• A flexible approach to the work environment; working independently as well as in a team
• An openness to different views and opinions and an appreciation for team diversity

Preferred

• Strong technical skills and a proactive automation mindset
• Familiarity with/basic understanding of data formats such as XML HTML NewsML

Others

• The successful candidate must be willing to participate in a schedule that requires working on Bank Holidays on a rotational basis

Our Benefits

• Comprehensive Healthcare Plans for you and your family
• Paid Time Off (30 days of holidays/year)
• Possibility to work remotely for 3 months/year (desplazamiento program) or one week of remote work per quarter
• Meal benefit with Pluxee (171 /month on top of your salary)
• Retirement Plans (Dow Jones will pay 2% of a members Pensionable Salary and match employee contribution up to a maximum of 3%)
• Comprehensive Insurance Plans
• Well-being Resources (200 USD per quarter Classpass etc.)
• Family Care Benefits & Caregiving Support
• Subscription Discounts
• Employee Referral Program

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