HR Coordinator (Team Member Care Center Specialist)

Job Summary:

TheTeam Member Care Center Specialistwill act as the first point of contact for receiving and resolving employee manager & former employee inquiries through the Team Member Care Center (TMCC); providing guidance covering all areas of HR including payroll compensation benefits HRIS basic issues/education and basic employee relations queries. This role is the entry point to the HR function and allows a broad view of and experience with all functional areas to facilitate development and growth within HR.

Key Roles & Responsibilities:

• Serve as first line of support for TMCC operations by tracking incoming inquiries identifying and resolving issues andensuring a high service level

  • Ability to identify trends and report these to TMCC Manager for further vetting

  • Proactively distinguish individual from potential broad-based impact issues based on a call or email inquiry and manage follow-ups accordingly

  • Provide recommendations or suggest methods to update simplify and enhance processes procedures and systems

  • Work closely withHRIS Benefits Payroll and Store Operations teams on a day to day basis to stay informed of policy or procedure changes escalate issues as appropriate and act as project support for all areas of HR

  • Handle inquiries requiring detailed or technical knowledge about HR programs plans services or systems with escalation to subject matter experts as necessary; investigate and resolve issues independently where possible

  • Ability to multi-task and prioritize urgency of customer inquiries or issues

  • Develop proficiency in the use of HR systems including but not limited to Oracle Kronos and Taleo

Qualifications & Competencies:

• Bachelors degree in HR or functional experience preferred (e.g. HR call center customer service center HR functional area)

  • Experience working in a rapidly changing complex environment

  • Excellent written and verbal communication skills

  • Excellent problem-solving skills a fast learner and able to quickly pick up new tools software and processes

  • High-level of organization attention to detail and follow-through

  • Ability to identify and manage confidential and sensitive data with appropriate care and per procedure