Software Engineer PagerDuty Advance Team

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible award-winning workplace.

Are you passionate about building the next generation of AI-driven systems At PagerDuty our PagerDuty Advance team is at the forefront of transforming digital operations with intelligent automation and cutting-edge agent technology.

As an intermediate Software Engineer youll have the unique opportunity to shape the future of our AI platform being a part of this newly developed AI First division you will drive innovation from the ground up and see your work make a real impact for thousands of customers worldwide. If you thrive on solving complex problems love working with the latest AI tools and want to be part of a collaborative team thats redefining whats possible we want to hear from you!

Key Responsibilities

• Design build and maintain robust backend systems with a focus on AI and agent/chatbot technologies.
• Collaborate with cross-functional teams to deliver new features and drive innovation in digital operations.
• Participate in the full software development lifecycle from design and architecture to deployment and support.
• Take part in on-call rotations to ensure high availability and reliability of our services.
• Contribute to technical discussions code reviews and mentor other engineers.
• Work with cutting-edge technologies in a fast-paced collaborative environment.

Basic Qualifications

• 2 years of professional software engineering experience with a strong focus on backend development.
• Experience shipping code as part of a team in a production environment.
• Solid understanding of distributed systems APIs and scalable backend architectures.
• Strong communication and collaboration skills.
• Curiosity in AI building cutting edge AI features

Preferred Qualifications

• Bachelors or Masters degree in Computer Science Engineering or a related field or equivalent practical experience
• Experience with LangGraph AutoGen CrewAI or similar frameworks used to build AI Agents
• Background as a Backend Engineer with AI experience or as a Machine Learning Engineer with product development experience.
• Experience working in SaaS or cloud-based environments.
• Recent hands-on experience in AI or chatbot development
• Familiarity with modern DevOps practices and CI/CD pipelines.
• Experience mentoring or leading other engineers.

PagerDuty is a flexible hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections drives innovation and accelerates learning.

This role requires an in-office presence at our Lisbon office at least twice a week allowing you to thrive in your new role and fully embrace being a Dutonian.

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.