Careline Operator

Birmingham - UK

Monthly Salary: £ 27254 - 33699

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Careline Operator

Permanent

Grade

We are a Living Wage Employer and all our roles will be paid as such where the pay scales are below the Living Wage rate.

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Birmingham City Councils Careline Service offers a technology enabled care service to circa 9000 citizens living in their own homes across the city.

We are looking for creative flexible and resilient individuals to join our dynamic frontline service that supports the safety and wellbeing of our residents and customers 24 hours a day 365 days per year.

While experience in a technology enabled care service or working with older and vulnerable people would be beneficial it is not essential.

Key Responsibilities include:

Provide frontline intervention and prevention in the delivery of a 24/7 Assistive Technology Enabled Care service.

Monitoring and responding to mobile or technology enable care equipment for vulnerable or elderly citizens living in their own home and requiring assistance in the event of an emergency.

Maintain accurate records of all calls received and clients data using the computer by inputting interrogating and retrieving the hard copy and manual records systems used for all functions of the operating centre.

Due to the nature of this service the postholder will work a rolling rota covering 24 hours per day 365 days per year. This will cover an average of 36.5 hours per week on a rotating shift basis including all public/extra statutory and concessionary days.

The postholder will be based on site located at Holt Court Birmingham B7

For any informal enquires please contact: quoting reference 3320

Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting.

Unfortunately we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer and we are committed to employing retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.

We are dedicated to supporting internal mobility and the development of our people. As such applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed.

Job Description and Person Specification Careline Operator GR3 - JD

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DescriptionCareline OperatorPermanentGradeWe are a Living Wage Employer and all our roles will be paid as such where the pay scales are below the Living Wage rate.Consultation grade - subject to formal evaluation under the Pay Equity ReviewWorking 36.5 hours per weekBirmingham City Councils Careline...