Network Control Centre Operator

MISSION & MAIN ACTIVITIES:

Reporting to the ERO M40 NCC Lead the Network Control Centre operator will be responsible for Motorway incident management abnormal load notification processing booking of roadspace onto National Highways booking system (NEMS) as requested by internal and external parties and assisting with Customer Contact Centre enquiries claims and complaints. The role will also require supporting different departments and aspects of the maintenance contract on the M40 Motorway.

Key Responsibilities:

Accurately log jobs for motorway incident management such as but not limited to: collisions debris defects and vandalism.

Collect and record data to support Red and Green claims.

Book relevant road space for all parties as requested onto the National Highways booking system (NEMS).

Assist the NCC Lead and planning department on compliance to National Highways 7-day closure notification

Compile and submit daily weekly and monthly reports and KPIs

Record data on various databases and spreadsheets to meet the National Highways Audit requirements

Liaise with ISU Operatives Supervisors Managers Senior Management and escalate issues where necessary

Assist with logging closing and compiling information & data for Customer Contact Centre enquiries and claims

Respond to CCC logs distribute to UKH or redirect to National Highways DBFO representatives if requested by NCC Lead

Assist with the reporting of near misses undesired circumstances and injuries in line with Health and Safety regulations and processes

Record and check abnormal load movements and special orders against an exception criterion and escalate where needed.

Assist with training and development of new team members as required by the NCC Lead

Undertake gate opening responsibility for all 3 operational depots across the M40 contract and assist with receiving deliveries

Support the 24/7 operation and assist with cover for shifts sick leave and holiday periods

To work a 4 on 4 off 12 hour shift pattern

Contribute to the development of best practice and standard operating procedures for the team.

Develop a good working relationship with our client and partners

To fully engage with the promotion and adoption of any current and future health safety and wellbeing initiatives rolled out by Egis Road operation M40 Ltd and/or Egis UK.

Participate in training programs to stay updated on best practice in Highway maintenance and NEMS compliance.

To carry out other such related duties as maybe required

Qualifications :

Previous experience of roadspace booking & the National Highways Network Event Management system (NEMS).

Strong attention to detail and accuracy.

Ability to remain calm under pressure

Proven experience in a fast-paced operational environment.

Proficient in MS Office Suite including Excel Word and SharePoint.

Excellent verbal and written communication skills

Self-motivated with a proactive approach to problem-solving.

Capable of working independently and collaboratively.

Strong organisational skills and ability to manage time effectively.

Skilled in prioritising tasks effectively ensuring urgent and high-impact work is addressed promptly

Additional Information :

Equality Diversity & Inclusion

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds regardless of age disability gender gender identity gender expression race religion or belief sexual orientation socioeconomic background and any other protected characteristic. If you decide to apply for an opportunity with us your application will be assessed based purely on your experience the essential and desirable criteria and your suitability for the role. We value each and every ones contribution as this builds our culture and means that if you work with us you will be included listened to and respected.

*Please note to be considered for this role you must be based in the UK and must already be able to legally work in the UK. We are unable to offer or provide sponsorship for this position*

Remote Work :

No

Employment Type :

Full-time