Supervisor, Campus Technology Support SE College

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Summary

Manage and coordinate HCC technicians regarding support for computers software and related technology used at multiple campuses/locations.

Manage and implement district-wide hardware distribution and asset management A/V integration A/V replacement and event support; coordinate and guide technician activities based on ServiceNow information.

Provide training and mentorship to all Campus Technology Technicians monitor the day-to-day activities and assign tickets or tasks to technicians. Technical Support Supervisors will also be assigned as project managers for specific college projects.

Work collaboratively with other IT departments and teams to deploy and install software and district-wide initiatives and develop enhanced processes. Provide customer support to meet instructional and educational needs throughout the district.

Function with a high level of integrity and focus on diversity equity inclusion and belonging.

ESSENTIAL FUNCTIONS

Provide supervisory management direction and guidance for assigned personnel in keeping with HCCs PEP process to include identifying job responsibilities measurements and results.

Work with CTS Managers and Supervisors to address individual staff orientation training coaching needs and establish performance measures goals objectives for the entire team and plan all work schedules to ensure regional coverage during all hours of operations.

Work collaboratively with Information Technology staff to support the college and meet departmental goals.

Specialize focus in one or more areas of Campus Technology Support with knowledge of the following:

Onsite and offsite technical computer support for Executive Administration and support staff board services and foundation leadership.

CTS asset management asset inventory asset distribution and lifecycle replacement strategy throughout the district.

A/V deployment integration project management inventory and lifecycle replacement strategy throughout the district.

Review manage and perform operational technical support assignments and execute ServiceNow system administrative needs for CTS to meet SLA requirements.

Provide project management leadership support and budget analysis; may include working with vendors.

Document activities and workload using ServiceNow.

Recommend new processes and techniques for improved efficiencies.

Access to reliable personal vehicle for transportation to assigned site or location. May be required to obtain approval to be added to HCCs Risk Management Approved Drivers List and drive an HCC-provided vehicle (car van or box truck).

May be assigned permanently or temporarily to any location district wide to provide technical support coverage as required.

May work hours outside normal business hours of operation nights weekends and holidays.

Promote security awareness to customers through actions and advocacy.

Develop and maintain good working relationships with college executive teams customers and IT staff.

Work independently to achieve goals.

Perform other duties tasks and assignments as required.

QUALIFICATIONS

Education & Experience

Bachelors degree in Computer Science Business or related field required

6 years related technology experience may be considered in lieu of required degree

5 years of work-related experience required

Experience leading campus technology teams and projects preferred

Licensing & Certification

Valid Texas Driver License

Valid Vehicle Insurance

ITIL Foundations preferred

Special Skills

Proficient with Windows/Mac OS

Proficient with MS Office 365 Suite

Information Management Systems

Project Management

Competencies

Delivering High Quality Work

Accepting Responsibility

Serving Customers

Supporting Organizational Goals

Driving Continuous Improvement

Acting with Integrity

Thinking Critically

Managing Change

Communicating Effectively

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code 51.215

The Organization
Houston City College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the countrys largest single-accredited open-admission community colleges offering associate degrees certificates workforce training and lifelong learning opportunities.

The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. Youll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive administrative financial or something else youll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools it also takes care of its people.

Location
Houston is a city with limitless possibilities:
Fourth-largest city in the U.S. and home to 54 Fortune 500 companies second only to New York Citys 55.
Approximately 145 languages are spoken here.
Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
Houston is a major-league sports town and dont forget the annual Houston Livestock Show & Rodeo.
The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system with many Houston area hospitals consistently ranking among the nations top institutions.
With over 150 museums and cultural institutions in the Greater Houston area museums are a large part of Houstons cultural scene.
Houston is the Culture & Culinary Capital of Texas with more than 7500 restaurants and eating establishments covering 60 cuisines.

If this sounds like the role for you and youre ready to join an amazing team please apply right away.

EEO Statement
Houston City College does not discriminate on the bases of race color religion sex gender identity and expression national origin age disability sexual orientation or veterans status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra B. Jacobson J.D. . SHRM-SCP Interim Director of EEO and Compliance & Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517
Houston TX 77266
713 718.8271 or

HCC values its employees and their contributions promotes opportunities for their professional growth and development and provides a positive working and learning environment that encourages involvement innovation and creativity.

Individuals with disabilities who require special accommodations to interview should contact .

Required Experience:

Manager

Job SummaryManage and coordinate HCC technicians regarding support for computers software and related technology used at multiple campuses/locations.Manage and implement district-wide hardware distribution and asset management A/V integration A/V replacement and event support; coordinate and guide t...