Help Desk Support Specialist
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Job Summary
Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m. - 4:30 p.m. The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs troubleshoots and repairs computer systems hardware and computer peripherals. They may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. Typically reports to a project leader or supervisor. This role works under the close direction of senior personnel in the functional area. This is an on-site role.
EDUCATIONTRAININGEXPERIENCECERTIFICATION AND LICENSURE:
May require 0-1 year of general work experience. Technical acumen required.
A high school diploma or G.E.D. is required. Associates Degree and certifications is preferred.
About Rome Health
Rome Health is a non-profit health care system based in Rome N.Y. providing services to patients throughout Central New York. From primary and specialty care to long-term care Rome Health delivers quality compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Josephs Health and an affiliated clinical site of New York Medical College. The best care out there. Here.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
