CX Partner Manager

Nextiva is seeking a CX Partner Manager to strengthen and expand our partner ecosystem focused on Customer Experience (CX) and Contact Center (CCaaS) solutions. This role will be instrumental in evolving Nextivas go-to-market strategy as we expand up-market and empower partners to deliver unified customer experience management (UCXM) outcomes for mid-market and enterprise clients.

This individual will be responsible for recruiting developing and managing relationships with high-performing channel partners who sell market and support Nextivas CX portfolio. The ideal candidate brings deep understanding of the CCaaS/CX landscape experience driving complex channel sales motions and the ability to align internal and external teams to accelerate growth.

Key Responsibilities:

• Recruit onboard and enable new CX-focused partners aligned to Nextivas go-to-market strategy.
• Build strong collaborative business plans with each partner outlining revenue targets enablement milestones and joint marketing efforts.
• Educate and position partners to successfully sell Nextivas CX and Contact Center offeringsfocusing on value differentiation.
• Work closely with Sales Solutions Consulting Revenue Marketing and Product teams to ensure partners have the training resources and support to drive qualified pipeline and closed revenue.
• Manage forecasting accuracy and maintain consistent reporting on partner performance funnel health and growth plans.
• Serve as the primary liaison between partner and internal stakeholders ensuring timely communication issue resolution and a seamless partner experience.
• Gather partner and customer feedback to inform product pricing and program enhancements.
• Represent Nextivas CX portfolio at partner and industry events webinars and joint go-to-market initiatives.

Qualifications:

• 5 years of experience in sales with a focus on CCaaS CX or Contact Center technologies.
• 3 years of experience selling in the Mid-Market segment (500 seat deals).
• Experience in channel sales partner management or alliances preferred.
• Bachelors degree in a relevant discipline preferred.
• Demonstrated ability to develop and execute partner business plans with measurable outcomes.
• Strong communication presentation and relationship-building skills at all organizational levels.
• Experience collaborating cross-functionally with Sales Engineering Marketing and Product teams.
• Comfortable in a fast-paced evolving environmentflexible proactive and able to manage competing priorities.
• Approximately 50% travel expected (partner visits conferences regional meetings).

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
• Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
• Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

The expected hiring range is $165000-$320000 including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

• Health -Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
• Insurance - Life disability and supplemental indemnity plans
• Work-Life Balance -Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
• Financial Security -401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
• Wellness -Employee Assistance Program and comprehensive wellness initiatives
• Growth -Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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