Technical Service Coordinator
Share
Job Location:
Buffalo, WY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Technical Service Coordinator
Are you a highly organized professional who thrives in fast-paced environments and enjoys keeping projects people and details running smoothly StaffBuffalo is partnering with a leading manufacturing company in Buffalo NY to hire a Technical Service Coordinator! This full-time on-site role offers a starting salary of around $60000 per year depending on experience along with a generous benefits package and long-term growth potential.
This full-time on-site role is perfect for a high-functioning detail-oriented individual who loves communicating with customers managing schedules and keeping operations running smoothly. Youll play a key role in supporting a close-knit service teamacting as the main point of contact for customers technicians and internal departments to ensure timely and accurate service delivery.
This is an on-site position in the Buffalo NY area
Responsibilities:
- Serve as the main customer contact for service-related inquiries quotes and scheduling.
- Coordinate technician travel arrangements including logistics documentation and customer requirements.
- Manage incoming calls and messages ensuring quick and professional follow-up.
- Prepare and send customer quotes process service orders and track parts shipments to field technicians.
- Collaborate with the service team sales and installation project managers to keep projects organized and on schedule.
- Maintain accurate records documentation and cost tracking for each service visit.
- Ensure that service processes are followed according to internal roadmaps procedures and documentation.
- Support phone coverage for the technical services department and enter service orders for troubleshooting or parts requests.
- Contribute to a team-oriented environment supporting colleagues and stepping in as needed across multiple projects.
Qualifications:
- 2 years of experience in customer service administrative support or coordination ideally in a manufacturing or technical environment.
- Strong proficiency in Microsoft Office Suite (Excel Outlook Word Teams) must be efficient and confident using multiple applications daily.
- Excellent written and verbal communication skills; comfortable interacting directly with customers.
- Highly organized able to multitask and prioritize in a fast-paced setting.
- Positive professional and eager to learn with a proactive mindset.
- Strong attention to detail and ability to handle a variety of simultaneous tasks.
Responsibilities:
- Coordinate all service activities for automated cutting systems and material handling equipment supporting customers across the U.S. and internationally.
- Communicate directly with customers to schedule service calls confirm details and ensure satisfaction throughout the process.
- Schedule and coordinate travel for in-house technicians including forms visas and client-specific requirements using an online travel portal.
- Manage service documentation billing and expense reports to ensure accuracy and timely completion.
- Serve as the central point of contact between customers service technicians and vendors.
- Track and follow up on service visits to confirm customer satisfaction and address any outstanding needs.
- Maintain detailed records of service orders costs and related documentation.
- Support service phone lines enter service orders and assist with basic troubleshooting coordination.
- Handle multiple projects simultaneously with exceptional organization and attention to detail.
Qualifications:
- 2 years of customer service administrative or coordination experience (technical or manufacturing environment preferred).
- Exceptional organizational and communication skills both written and verbal.
- Strong ability to multi-task prioritize and adapt in a high-energy setting.
- Detail-oriented and proactive with a customer-first mindset.
- Proficiency in Microsoft Office Suite (Outlook Excel Word).
- Positive personality and ability to handle customer issues with professionalism and composure.
- Self-driven reliable and eager to learn new systems and processes.
Benefits:
- Comprehensive health insurance
- Paid time off (PTO) and holidays
- 401(k) with employer match
- Opportunities for advancement and cross-training
- Supportive and collaborative team environment
The advertised pay range represents what we believe at the time of posting that our client would be willing to pay for this special circumstances where a candidate has exceptional experience or training higher compensation may be considered.
StaffBuffalois an Equal Opportunity Employer and does not discriminate in employment on account of race color religion national origin citizenship status ancestry age sex (including sexual harassment) sexual orientation gender gender identity or expression marital status physical or mental disability military status or unfavorable discharge from military service.
#INDSBHIGH
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
StaffBuffalo offers full-service professional staffing solutions to companies in the Buffalo, NY area. Our expertise lies in providing the most suitable candidates for each job and personalized career management services to those seeking new opportunities. We provide a valuable servic ... View more
