Senior Manager, Incident Response & Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Create your best future and join Westpac as a Senior Manager Incident Response and Operations
Whats the role
As the Senior Manager Incident Response and Operations youll lead a high-performing team responsible for managing critical incidents and ensuring the safety and security of Westpacs people customers and assets. Youll oversee real-time incident coordination alarm monitoring and property related Priority 1 responses all while driving operational excellence and continuous improvement.
This is a full-time role based in Sydney offering a hybrid work model (three days in office two from home) with flexible start and finish times Monday to Friday. Given youll be leading a team that provides 24/7/365 incident response and call support youll need to be flexible with your working hours. Work hours may occasionally vary including some later shifts (e.g. 1:00pm9:00pm on certain days each month) and weekend availability to handle escalations when needed.
What do I need
To succeed in this role youll bring a strong blend of leadership strategic thinking and operational expertise. Youll be confident making decisions under pressure and skilled at building trusted relationships across the business.
Heres what will help you thrive:
- Demonstrated experience in incident response security operations or facilities management within high-risk environments or a strong operational background with proven leadership in complex settings.
- A collaborative leadership style with a focus on team development and performance
- Strong capability in strategic planning risk anticipation and resilience
- Demonstrated success managing critical incidents and navigating complex regulatory landscapes
- Excellent communication and stakeholder engagement skills
- Ability to navigate and balance strategic priorities with fast-paced operational demands in a high-pressure 24/7 environment.
If you are passionate about the strategic direction and governance of incident response proactively shaping capabilities and building a high-performing resilient team then we would love to hear from you!
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more informationand additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.
Required Experience:
Senior Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
