Technical Support Specialist Automation

Savage, MN - USA

Monthly Salary: $ 80000 - 120000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Details

Headquarters - Savage MN

$80000.00 - $120000.00 Salary/year

Description

Beckhoff Automation has an exciting opportunity to join our Engineering Services team as a Technical Support Specialist focused on this role you will provide high-level support and product expertise TwinCAT and related technologies. This includes working with a variety of programming languages and protocols troubleshooting complex software issues and collaborating with global teams. Youll have the opportunity to grow your technical skills while supporting a highly differentiated automation platform.

Key Responsibilities

Provide high-level technical support for TwinCAT software and related technologies
Provide onsite and remote support to customer machine/control systems
Troubleshoot and resolve customer software control issues using advanced tools and techniques
Support a wide range of TwinCAT subcategories including:
- IEC 61131-3 (IL FBD LD SFC ST CFC)
- C C# JavaScript HTML5
- OPC EAP Serial TCP/UDP FTP ADS
- Eventlogger Licensing Software Protection IPC Diagnostics Simulation Vision
Prioritize incoming requests:
- This includes but is not limited to escalating problems for other technicians Product Managers and Beckhoff Headquarters
  - Communicate product functionality and quality issues clearly
- Record track and document support requests including all successful and unsuccessful decisions made as well as actions taken through to final resolution
- Participate in on-call support on rotation to triage and troubleshoot after hours service requests
Provide customer and internal training
Contribute to internal knowledge base and wiki
Mentor and lead team members in resolving large-scale or complex issues
Continuously expand skillset and adapt to new challenges

Disclaimer: This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the position. The company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Other duties as assigned

What Makes This Role Unique

Freedom to Explore: Technical and career growth opportunities
Best-in-Class Tech: Represent a highly differentiated automation platform
Established Culture: Join a strong values-driven organization

Work Location

This position follows a hybrid work model requiring employees to be on-site at our Headquarters located in Savage MN for a minimum of 3 days a week. There is flexibility to work remotely on other business days. This schedule supports collaboration while offering work-life balance.

Travel

This position requires varying travel ranging from 15-20% which may include day trips overnight stays and occasional extended travel depending on business needs. Travel may be local regional or national. All travel-related expenses will be reimbursed in accordance with company policy. Candidates must be able to meet the travel requirements of the role and reasonable accommodations will be provided as needed in accordance with the Americans with Disabilities Act (ADA).

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:

Ability to stand and sit for extended periods.
Ability to use a computer screen for extended periods.
Ability to lift and carry items weighing up to 50 pounds occasionally.
Ability to bend stoop reach and move as needed to perform job duties.
Manual dexterity for operating tools and equipment.
Adequate vision and hearing to perform essential tasks safely.

What we offer

Benefits

At Beckhoff Automation USA our privately held family-owned culture empowers candid collaboration the freedom to create innovative solutions and strong relationships built around cutting-edge technology and shared purpose.
Generous Paid Time Off: 12 Paid Holidays 15 Days of PTO
Employer paid High-Deductible Medical plan Dental and Vision for Employee Family!
401(k) with up to 6% match
Employer-Paid Insurance: Life AD&D Short-Term and Long-Term Disability
Professional Development Opportunities

About Beckhoff

At Beckhoff automation is our calling. We empower engineers to differentiate and succeed as industry leaders to harness new technologies embrace open standards and solve the worlds most complex problems. Founded and led by engineers we organically create advanced controls communication IoT and motion technologies that become unique tools for your one-of-a-kind challenges in an age of digital transformation.

As a global partner with U.S. headquarters in Minneapolis we remain committed to sustainability inclusivity and support for the people behind the automation. So whether youre powering the EV revolution dazzling on Broadway launching satellites or developing fusion energy solutions you can reach new heights for your business industry and humankind.

Beckhoff is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information marital status veteran status or any other legally protected status. We are committed to creating an inclusive environment for all employees and applicants. If you require a reasonable accommodation to complete the application process participate in an interview or otherwise take part in the recruitment process please contact .

What Were Looking For Required Skills & Qualifications

Technically fluent engineer with at least 5 years experience in automation or software support
Strong understanding of automation technologies and software development
Experience with object-oriented programming (C# C JavaScript etc.)
Familiarity with web technologies (CSS HTML5) and Windows and Linux OS
Knowledge of communication protocols (TCP/IP MQTT etc.)
Ability to manage multiple priorities and lead team-based problem-solving
Excellent communication and interpersonal skills
Strong analytical and troubleshooting skills
Bachelors degree in Computer Science Engineering or related technical field (or equivalent experience)

Required Experience:

Job Details Headquarters - Savage MN $80000.00 - $120000.00 Salary/yearDescription Beckhoff Automation has an exciting opportunity to join our Engineering Services team as a Technical Support Specialist focused on this role you will provide high-level support and product expertise TwinCAT and relat...