Customer Service Representative
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Job Location:
Wilton, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
- The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks providing valuable support to the hospital.
Key Responsibilities
- Provides excellent customer service in-person over the phone and during high-stress situations.
- Manages lobby flow addresses concerns calms distressed owners and schedules appointments.
- Handles basic medical emergencies for pets and owners ensuring safety and well-being.
- Assists with medication pickups inquiries and provides information about services and products.
- Inputs and manages data in practice management software including billing and accounts.
- Assists with retail sales weighing pets processing faxes and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
- High school diploma or GED required or equivalent combination of education certification training and/or experience
- Customer service experience required
- Knowledge of clerical procedures and ability to organize files and records
- Excellent customer service skills providing courteous and prompt assistance
- Accurate cash handling and cashiering abilities
- Strong multitasking skills with attention to detail
- Flexibility in scheduling
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing walking climbing and lifting animals up to 50 pounds
Preferred Skills (Nice to Have)
- Preferably with experience in the veterinary field
Schedule:
- Full-Time Day shift
- Either four 10-hour shifts or five 8-hour shifts per week
- One Saturday per month is required
What We Offer
We care deeply about supporting our team members professionally and personally. Benefits include:
- Medical dental and vision insurance
- Paid Parental Leave (birth adoption foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
At PetVet Care Centers were committed to a Culture of Care for pets for the people who love them and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11000 dedicated professionals including 1700 veterinarians we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership collaboration and local medical autonomy empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether youre providing care in a hospital or supporting operations behind the scenes PetVet is a place where you can grow your career stay connected to your purpose and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race color age gender gender identity or expression sexual orientation marital status pregnancy religion citizenship national origin/ancestry physical/mental disabilities military status or any other basis prohibited by law. EOE M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see ourprivacy noticefor additional information about our data practices.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
South Wilton Veterinary Group is a full-service veterinary hospital that offers comprehensive services for pets in Fairfield County. We're open 6 days a week - call or book online.
