Office Manager

Farmers Branch, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Bonus based on performance
Competitive salary
Paid time off

Location: Farmers Branch TX

At Floor Coverings International were more than just a flooring companywere the #1 mobile flooring company in North America with over 300 locations across the U.S. and Canada. Our innovative shop-at-home model has transformed the industry bringing top-quality flooring directly to customers doors. With over 400000 satisfied customers and an impressive 4.8-star rating we take pride in delivering an exceptional experience.

Now were looking for a dedicated and detail-oriented Office Manager to help drive the success of our local franchise! In this role youll be the heart of our operations ensuring everything runs smoothlyfrom scheduling and marketing to financial management and customer relations.

Why Youll Love This Role:

Salary: $40000$50000 based on experience

Performance-Based Bonuses

Paid Time Off including national holidays

Laptop & Tools Provided

Team Culture Focused on Growth & Support

Ongoing Training & Development Opportunities

Company Events & Team Celebrations

Full-Time MondayFriday Schedule (occasional weekends for special events

Key Responsibilities:

Client Experience Oversight: Serve as the primary point of contact for customers guiding them through scheduling updates and follow-up with a high level of care and precision.
Project Logistics Coordination: Own the flow of project operations including scheduling calendar management product delivery and installer coordination for both in-home and commercial site installations.
Workflow & System Optimization: Leverage technology tools like Salesforce Google Workspace Excel and scheduling platforms to streamline communication data tracking and project management.
Builder & B2B Partner Coordination: Communicate regularly with builders property managers and commercial partners to ensure seamless execution from project kick-off through final walkthrough.
Real-Time Problem Solving: Identify and resolve scheduling conflicts product delays and client concerns quickly ensuring nothing falls through the cracks.
Workflow & System Optimization: Leverage tools like Salesforce Google Workspace Excel and other scheduling platforms to streamline communication data tracking and workflow automation.
Team Collaboration: Lead weekly operations meetings coordinate with sales and installation teams and drive alignment across internal and external stakeholders.
Data & Admin Management: Maintain accurate customer records collaborate with bookkeeping and leadership teams and report on key operational KPIs.
Event & Marketing Support: Participate in home shows builder expos and community events to support lead generation and partner engagement.
Reputation Management: Follow up with clients and commercial accounts post-project to support 5-star reviews testimonials and referrals.

Ideal Candidate Profile:

Tech-Savvy: Youre comfortable using and learning CRM platforms scheduling tools and spreadsheets to improve efficiency and visibility.
Logistics-Oriented: You excel at planning adjusting and executing around shifting schedules materials and client needs.
B2B Aware: You understand how to manage relationships and communication differently for residential clients vs. commercial partners.
People-Centered: Your communication whether with homeowners or builder reps is clear confident and always service-focused.
Proactive & Self-Directed: You spot issues before they happen and take the initiative to fix them.
Detail-Oriented & Organized: You keep everything on track meet deadlines and love working in a structured way.
Customer Experience Enthusiast: Youre passionate about delivering smooth high-quality experiences every time.
Bilingual (English/Spanish) is a plus but not required.

If you love combining technology operations and customer care and want to make a difference for clients ranging from homeowners to builders and B2B partners wed love to meet you!

Compensation: $40000.00 per year

Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.

Required Experience:

Benefits:Bonus based on performanceCompetitive salaryPaid time offLocation: Farmers Branch TXAt Floor Coverings International were more than just a flooring companywere the #1 mobile flooring company in North America with over 300 locations across the U.S. and Canada. Our innovative shop-at-home mod...