Desktop Support
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Job Location:
Richmond, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role: Desktop Support
Location: Richmond VA
Duration: Long Term contract
Description:
Sr Desktop Support Tech.
100% ON SITE from Day One
ABOUT THE ROLE
- Responding to queries on the phone via email in person or through remote access.
- Offering technical assistance on the delivery configuration set up maintenance and troubleshooting of computer systems hardware and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN Networking and ISP problems.
Required/Desired Skills
Skill | Required /Desired | Amount | of Experience |
Strong working knowledge of computer systems hardware and software including drivers and bios | Required | 6 | Years |
Excellent problem-solving analytical and team-working skills | Required | 4 | Years |
Excellent communication and interpersonal skills. | Required | 4 | Years |
demonstrated ability to obtain feedback from customers to improve training methods. | Required | 4 | Years |
Writing and editing training manuals. | Required | 4 | Years |
Running reports and analyzing common complaints and problems. | Required | 4 | Years |
An openness to learning new technologies. | Required | 2 | Years |
An openness to learning new technologies. | Required | 4 | Years |
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
