Customer Service Team Leader Westfield Miranda
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are currently seeking a Customer Services Team Leader to join the Centre team at Westfield Miranda. This is a chance to join a team who are driven to consistently create moments that matter in the living centre every day and lead and inspire their team to deliver our Service Promise to our customers.
Your opportunity
As the Services Team Leader you are proactive hands-on and dedicated to maintaining exceptional standards of customer service in an ever-changing environment across Customer Experience desk & Valet. Reporting directly to the Services Supervisor you will assist with overseeing the team & ensure operations are running smoothly across the Customer Experience desk & Valet team.
A snapshot of your role:
- Ensure customer service levels are maintained at the highest levels within the service areas by ensuring processes training and standards are managed
- Be empowered to rectify and resolve customer issues that may arise while on shift
- Assisting customers to ensure that every moment matters
- Provide leadership in all service areas including Customer Experience Desk Valet and Carpark
The position requires working on a 7-day rotational roster and possessing a valid full drivers license is a requirement for the valet aspects of this role.
What will set you apart from the rest
- You are innovative passionate dynamic and a self-motivated individual who enjoys working in a high performing culture
- You must have a full drivers licence for the valet aspects of this role
- Ideally you will have proven leadership experience in a customer service environment
- The right mindset who ensures the delivery of the ultimate customer experience every day for our shoppers
- Ability to demonstrate being agile and working with autonomy
Applications close:24th October 2025
Key Skills
- Cement Plant
- Account Payable
- Bidding
- Electrical Engineering
- Kpo
- Architecture
