Programme Policy Officer IDM Delivery Manager

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The United Nations World Food Programme is the worlds largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger. Every day WFP works to ensure that nobody goes to bed hungry and that the poorest and most vulnerable particularly women and children are able to meet their food and other essential needs.
WFP recognises the importance of people being formally documented and having access to foundational identities to support their greater inclusion in society. Therefore whenever we can WFP supports government systems including national registration and ID systems so that people are able to be documented by their government and gain access to wider public and private sector services. When government systems are not available or appropriate we rely on WFP corporate solutions and/or trusted partner solutions to identify and reach people.
To run assistance programmes WFP and partners often need to know some level of information about individuals and families. WFP is careful about the amount of information that it requests from people and wants to make sure that all personal information that is collected by WFP and partners is managed securely and responsibly. The people that WFP serves have the right to privacy protection and dignity which should not be compromised in result of receiving assistance.
The Delivery Assurance Service (DAS) Supply Chain and Delivery (SCD) Division in HQ has been tasked with leading on WFPs corporate systems and services for ID Management for WFPs in-kind and CBT programmes. DAS intends to support WFP Country Offices and partners to perform secure timely and effective registrations of people when needed and will do so through a service-model that includes clearly defined and agreed deliverables transparent costs and overall excellent service provision. The services will include an advisory service delivered by subject matter experts to guide country offices in the selection of the most appropriate approaches to registering and documenting individuals and families in each context. The division is therefore recruiting a Delivery Manager to be responsible for developing packaging and leading the global registration and Identification services and the delivery of support to country offices.
This role is based in Headquarters (HQ) in the Supply Chain and Delivery division (SCD).

This role is pivotal in shaping WFPs strategic approach to registration and identity management ensuring responsiveness and alignment with our humanitarian mission and vision.
The Delivery Manager position for Identification and Registration will lead the design and implementation of Identity and Data Management (IDM) capabilities for country offices ensuring swift efficient and assured delivery of assistance. This position will drive the development and deployment of innovative identity registration and identification services aligning them with WFPs mission and operational standards.
Key activities under this position include:
Build lead and mentor a high-performing team dedicated to these services fostering aculture of continuous learning innovation and excellence
Manage relationships with relevant internal and external stakeholders relevant for thisfunctional area.
Establish standardized business processes and best practices for all aspects of registrationincluding photo deduplication and data repositories collaborating closely with WFPsTechnology Division (TEC) and other relevant stakeholders to integrate essential capabilitiesinto corporate systems
Explore and implement advanced identification and registration methodologies leveragingemerging technologies including AI to enhance operational effectiveness.
Implement a robust evaluation framework to assess service effectiveness
Prepare strategic reports for senior leadership highlighting key progress and opportunitiesfor growth.
RESPONSIBILITIES:
Vision and Leadership: Provide overarching vision and leadership in the developmentand scaling of the global identification and registration service ensuring alignment with WFPsobjectives while meeting comprehensive business requirements for the field.
the conceptualisation and design Next-Generation Solutions: Define the vision for a newsuite of registration and identification capabilities that align with comprehensive businessrequirements and field needs ensuring solutions are forward-thinking scalable and equippedto support evolving operational demands.
the drive for operational excellence: Supervise the operations of the service deliveryteam fostering effective collaboration with external vendors and internal the requirements gathering process development lifecycle and resolution of risksand issues to guarantee seamless service delivery.
the optimisation and institutionalisation of processes: Define optimize andinstitutionalize best practices for registering and uniquely identifying individuals across diversecontexts ensuring adaptability efficiency and alignment with organizational standardstogether with associated data storage and organisation.
global implementation: Direct the implementation of the Online Registration PortalSCOPE offline application MODA and other identification solutions driving programmaticdigitization and assurance objectives across country operations.
proactive engagement with Country Offices: Lead the global business service acrossmultiple regions proactively engaging with WFP Country Offices and functional units to formalize deliverables and ensure coordinated service delivery. Actively gather and analyze feedback from country offices
strategic stakeholder engagement and partnership: Manage the collaboration withinternal stakeholders such as WFPs Technology Division (TEC) and corporate stakeholders suchas the Global Privacy Office and Protection units to ensure systems fulfil registration businessrequirements prioritizing the development of new features based on evolving field needs.
the drive for continuous improvement initiatives: Enhance corporate capabilities byanalyzing feedback and new requests from country offices taking decisive action to improveWFPs centralized service offerings and operational effectiveness.
the cultivation of innovation and partnerships: Develop and lead strategic partnershipswith INKA and other external entities such as research institutes other agencies working in thesame field and technical contractors continually exploring and integrating next-generationtechnologies and methodologies to elevate the registration and data collection experience.
research and deploy to the field as needed: Lead and engage in research intodevelopments and best practices in identification and data collection methodologies.
field support and training to enhance operational capacity deploying in-person asneeded.
SUPERVISORY RESPONSIBILITIES:
lead and mentor the service delivery team of project managers business analyststechnology leads and solution developers with direct supervisory responsibilities over the teammembers in DAS SC.
a service-oriented respectful and diverse culture that effectively addresses localneeds.
an open collaborative and inclusive working environment among team members.
the knowledge of team members both on specific assurance subject matters as wellas the overall design and delivery of cash programmes.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
University Degree or Advanced Degree in international relations political or economic science business administration computer and information systems or other relevant academic areas.
Experience:
10 years or more of relevant progressive work experience in humanitarian or private sector. Experience with designing and implementing humanitarian in-kind or cash programmes involving the registration verification or enrolment of beneficiaries is key. Experience in data protection and inter-agency data sharing is desired. Field experience in humanitarian operations is essential.
Knowledge & Skills:
Microsoft Office data collection tools database technologies and project management methodologies. Experience and ability to effectively engage and coordinate across a variety of stakeholders.
Languages:
Fluency (level C) in English with an intermediate knowledge of another official UN language (Arabic Chinese French Russian and Spanish) or Portuguese (one of WFPs working languages) is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

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REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).

• Once your profile is completed please apply and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time

• Please contact us at in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.