Account Manager Active Users (for racing game)

As an Account Manager Active Users in Gameloft Sofia you will oversee and coordinate complex user-related cases that impact the overall player experience for one of our projects Disney Speedstorm. You will work closely with multiple internal teams to analyze issues propose solutions and ensure consistent and accurate communication is delivered to players through the appropriate channels. This role requires a strong interest in racing games and the ability to navigate cross-departmental collaboration efficiently.

Your Main Responsibilities

• Play the game as much as possible and constantly improve deep knowledge of its specifics
• Analyze and investigate complex user cases and provide clear structured resolutions in coordination with internal teams
• Ensure that all player-facing communications are aligned accurate and consistent with company guidelines
• Collaborate with production QA data development/programming and design teams to identify root causes of recurring issues and suggest improvements
• Maintain documentation of recurring cases resolutions and best practices
• Monitor key user experience metrics and assist in developing corrective actions when needed

Qualifications :

• Passion for racing games and understanding of player behavior are must
• Excellent command in English (written and spoken)
• Good working knowledge of Microsoft Excel
• Strong analytical and problem-solving skills
• Detail-oriented mindset
• Proven ability to coordinate across multiple departments and stakeholders
• Experience in operations production or data analysis within the gaming industry is a plus

Additional Information :

• Why Join Gameloft Universe

• You want to work in an exceptional industry and create games downloaded by millions of players every day
• You want to be part of a talented and supportive team of pioneers who have a passion for creating video games
• You want to contribute to a vibrant and dynamic atmosphere
• You want to join a global company and meet great people around the world
• You are looking for a fun place to work in the heart of Sofia and excellent transport connections
• You  want to work on a permanent contract with competitive remuneration and benefits package

Our Benefits:

• Additional Health Insurance with excellent coverage including dental care & dioptric glasses reimbursement
• Flexible working time on hybrid mode with short Friday option
• Food vouchers 200 lv. per month
• Several options for active lifestyle both Multisport and Coolfit cards available
• 20 days paid annual leave 1 birthday day off
• Referral & Baby Bonus
• Modern & Cozy office in Sofia Tower 2 (Mall of Sofia) with a lot of gaming temptations table tennis air hockey PS5 great board games collection etc.
• Hot beverages at your disposal on daily basis fresh fruits & snacks on weekly  
• Access to office library trainings and career development plan
• Active studio life different events parties charity initiatives and more
• Occasional Gifts celebrate special moments
• Exclusive discount program from retailers restaurants tech suppliers and more

If you are interested in our job offer please send a CV. Applications will be processed in confidentiality.

Remote Work :

No

Employment Type :

Full-time