Deputy Director of Constituent Services

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Constituent Services Deputy Director serves as both the trainer and compliance officer for the Ombudsman unit tasked with developing contacts with City and State agencies to streamline case management and ensure adherence to city state and federal regulations. While the Director and Deputy Director are jointly responsible for ensuring the delivery of high-quality services to a diverse range of constituents the Deputy Directors primary role is to support the goals and leadership of the Director and Chief of Staff. The Deputy Director also ensures the uniformed training of current and new case workers. The practices of both the Director and Deputy Director must remain cooperative confidential impartial independent non-retaliatory fair and ethical when dealing with staff and the public. Under the Directors leadership the Deputy Director will assist in developing and coordinating effective constituent communication conflict resolution strategies and resource management

Under the leadership of the Director the Deputy Directors specific responsibilities include:
-Assisting as necessary in the planning and implementation of community outreach activities town hall meetings and other office-sponsored events and forums.
-Informing the Director of emergent community issues that may require a more in-depth coordinated response or policy action. When appropriate the Deputy may offer recommendations to the Director regarding the offices response.
-Addressing the needs of constituents seeking services and resolution from various government agencies.
-Ensure effective and timely responses to constituent inquiries and requests for assistance via in-person phone email and mail.
-Identifying and updating resource listings that address a wide range of concerns including but not limited to housing health care social service education environmental and economic development issues.
-Monitoring and tracking constituent correspondence and related paperwork in the online database for all liaisons. Log all requests and maintain up-to-date files on all cases.
-Other duties and special projects as assigned.
-Determines the training needs of case workers co-develops training programs and materials and hosts in-office training sessions for the team.
-Provides one-on-one mentorship and support to new employees.
-Creates evaluation tools and reports to be reviewed by the Director.

COMMUNITY COORDINATOR - 56058

Qualifications :

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to 1 or 2 above. However all candidates must have at least one year of experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

Employment Type :

Full-time