Job Description

Application Support Specialist Global Market back office systems

Overview

We are seeking a highly skilled and motivated Application Support Specialist to join our Global Market Application Production Support team.

PLEASE NOTE: All must be available for face to face interviews in Japan or have a valid working visa for Japan

Key Responsibilities

Technical Expertise

• Deliver comprehensive support for Global Markets settlements and other systems
• Conduct Start-of-Day checks and system monitoring within a follow-the-sun operational model.
• Analyze system incidents identify root causes and implement corrective measures to prevent recurrence.
• Continuously monitor system performance usage and operational metrics to ensure optimal functionality and minimize failures.
• Perform Quality Assurance Testing assist in User Acceptance Testing and manage deployments or upgrades of critical applications.
• Maintain detailed system and process documentation.

Stakeholder Engagement

• Collaborate directly with business and operations users to understand their needs and propose effective solutions.
• Build and maintain strong relationships with stakeholders providing regular updates and insights.
• Work closely with regional and global IT teams to ensure seamless operations.

Governance and Compliance

• Adhere to established Change Incident and Problem Management procedures.
• Promote knowledge sharing and maintain high documentation standards.

Additional Contributions

• Participate in early support shifts and rotational weekend work including disaster recovery drills maintenance and releases.

Qualifications

Technical and Functional Skills

• Strong understanding of financial products or experience in an equivalent business
• Proficiency in Python Unix scripting SQL VBA and Excel. Familiarity with DevOps and deployment automation is a plus.
• Experience with Windows and Linux platforms.
• Hands-on knowledge of tools like Dynatrace Autosys ServiceNow SharePoint Excel and JIRA.
• Familiarity with Prime Brokerage Services Securities Borrowing and Lending and the Order and Trade lifecycle.
• Technical expertise in databases (Oracle MSSQL) basic networking Client/Server and Cloud Architecture and messaging middleware (Solace IBM MQ).

Behavioral Competencies

• Highly motivated quick learner and self-starter.
• Ability to work independently while fostering collaboration within the team.
• Strong problem-solving skills with a focus on both immediate issue resolution and long-term solutions.
• Structured and inquisitive mindset capable of managing multiple tasks simultaneously with precision.
• Excellent judgment in diagnosing system issues and implementing effective solutions.

Educational and Professional Background

• Bachelors degree or equivalent qualification.
• Minimum of 5 years of experience in the IT financial industry particularly in Global Markets.
• Fluency in English is mandatory; proficiency in Japanese is preferred but not required.

Day-to-Day Activities

• Monitor and support critical financial applications to ensure seamless operations.
• Troubleshoot and resolve system incidents collaborating with global teams to implement fixes.
• Engage with business users to gather requirements and deliver tailored solutions.
• Perform system upgrades testing and deployments while adhering to governance protocols.
• Document processes and share knowledge to enhance team efficiency.

Benefits

• Opportunity to work in a global fast-paced financial environment.
• Exposure to cutting-edge technologies and financial systems.
• Collaborative and inclusive workplace culture.
• Professional development and growth opportunities.
• Competitive compensation and benefits package.

If you are a dedicated professional with a passion for technology and finance we encourage you to apply for this exciting opportunity. Join us and contribute to the success of our Global Market operations.