Customer Service Agent (Automotive), French Français

Are you passionate about technology and cars If so Bosch Service Solutions is the place for you. Here you will have the opportunity to work for a leading global japanese motor company assisting customers who drive automobiles motorbikes or use power equipment.

You will provide assistance with questions on the product portfolio import/export procedures first-level technical support complaints and support with the use of the IoT technologies these vehicles are equipped with including apps.

In this role you will utilize your language skills in French to provide outstanding customer service and support.

Key Languages

C2 or full professional level of French / Français.

C1 English training is provided in English.

Fluency in Spanish will be a big plus 

What will you be doing here 

- Manage incoming contacts such as phone calls emails and letters from customers: This involves promptly and professionally handling all incoming communication from customers ensuring that their inquiries and concerns are addressed in a timely manner. This is done in French and/or Spanish/English. 

- Provide information about products resolve client queries and explain company policies: As a customer service representative you will be responsible for providing accurate and detailed information about the companys products addressing any questions or concerns that customers may have and explaining company policies in a clear and helpful manner.

- Serve as a brand ambassador and provide outstanding service to clients: As a customer service representative you will be the face of the company representing its values and commitment to exceptional service. You will strive to provide an outstanding customer experience building rapport with clients and ensuring that their needs are met with professionalism and care.

Dont have previous experience No worries. We got you covered. 

You bring the passion and well give you the training. This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles customer support and internal procedures.
If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills we encourage you to apply and join our dynamic and inclusive team.

Qualifications :

Core Skills/experience

• Previous customer service experience is desirable but not essential
• Strong problem-solving skills and ability to handle customer queries with empathy
• Positive attitude and willingness to learn
• People Person you enjoy working in a collaborative team environment
• Tech savvy and analytical 

Additional Information :

What we offer:

1. Comprehensive Training: As a member of our team youll receive extensive training equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.

2. Development Opportunities: Unlock your potential with diverse horizontal development paths providing avenues for growth and progression within the company.

3. Home Appliances: In addition to the exciting professional opportunities within our organization we are pleased to share that our employees enjoy exclusive discounts on our home appliances power tools and JUNKERS products. Furthermore as part of our BOSCHContigoMas benefit program our team members also have access to discounts offered by various international companies enhancing their overall employee experience with us.

4. Contract Stability: Get a stable contract. 

5. Opportunity for hybrid working after 6 months and work abroad within the EU for up to 30 days per year. Job is based in Barcelona. 
    
6. Salary for this position will depend on your language skills around 22700 gross per year. 
    
7. Working hours are 39 Hours per week monday to friday working on this shifts: 08:00-16:00 09:00-17:00 and from 10:00-18:00 on rotation. 
    
8. We provide free psychological (outsourced in an external provider) support and fresh fruit offering.

Remote Work :

No

Employment Type :

Full-time