Service Transition Business Analyst Expert
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Job Location:
Heredia - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
What youll do
We are looking for an experienced and professional Data Visualization and Automation Analyst specializing in Power BI Power Apps and related tools to join our respected Experian Digital Workplace (EDW) Enablement team.
This role is important to designing delivering and maintaining clear applicable dashboards and automated reports that measure IT service management performance of a 3rd party vendor and also internal IT teams.
As an individual contributor you will also lead a Service Level Credit (SLC) program to manage vendor relationships based on service level agreement (SLA) and (KPI) compliance with the ability to find the root causes of the breaches or when performance is not meeting expectations.
Reporting to the Global IT Service Transition Director you will excel in translating raw data into meaningful insights.
Summary of Primary Responsibilities
- Design and maintain interactive dashboards using Power BI and similar data visualization tools to report IT service management performance.
- Develop automation in Power Apps and Power Automate to support operational efforts and process improvements across the Experian Digital Workplace.
- Automate reporting processes to ensure accurate delivery of performance metrics.
- Establish a framework for dashboard read-outs aimed at holding accountable those responsible for hitting these performance metrics.
- Lead the implementation and ongoing management of a Service Level Credit (SLC) program for third-party vendor using data-driven approaches to ensure compliance with SLAs and KPIs.
- Collaborate with IT finance and vendor management teams to ensure agreement of reporting goals and program goals.
- Analyze complex datasets to provide recommendations to leadership and find and articulate causes of those items not meeting their contractual obligations and service levels.
- Present findings dashboards and reports in a clear manner to a variety of audiences.
- Influence and guide different teams in adopting data-driven practices without direct supervisory authority.
- Ensure delivery of service improvements partnering across the Service Quality Voice of the Customer and Service Transition functions within the Experian Digital Workplace (EDW) team.
- Build relationships across 3rd party vendor teams and internal Experian teams to exert influence aimed at improving performance.
Qualifications :
- A Bachelors Degree or equivalent experience in Computer Science Management Information Systems or a related field.
- 8 years of experience in data analysis visualization and transforming raw data into business insights.
- Expertise in Power BI or Tableau with a portfolio of dashboard and report automation projects.
- Good Automation experience with MS Power Suite (Power Apps Power Automate).
- Experience working with a 3rd party managed service provider through enforcing contractual obligations.
- Experience with IT service management principles including Service Level Agreement and KPI measurement.
- ITIL proficiency and awareness ITIIL v4 foundation certification beneficial.
- Working knowledge of Desktop Services IT infrastructure General ITSM practices Basics of networking collaboration tools and more.
- Experience presenting findings to audiences of all levels with the ability to explain complex data concepts simply.
Additional Information :
Our benefits include: Medical life and dental insurance Asociación Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
