Hardware Operations Specialist
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Job Location:
Auckland - New Zealand
Yearly Salary:
$ 80000 - 90000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the role
At Halter were changing the way the world farms - and with that comes a great deal of responsibility to the producers worldwide who trust us with their animals. Were looking for a highly motivated individual to join our fleet team and help enable faster better and more efficient support for our farmers ensuring they have the technical help needed to use our hardware effectively.
In this role youll respond to farmers queries taking a hands-on approach to solving technical hardware-related issues. Youll play a key role in monitoring our hardware ensuring its performing as it should across our customer farms and ranches globally. Every day will bring new challenges and youll be directly involved in finding the solutions.
Youll be the first point of contact for all hardware-related inbound - whether its general queries or urgent high-impact incidents - and will be responsible for the initial triage as well as working alongside our senior fleet and engineering teams to drive resolution.
Were after someone whos ready to roll up their sleeves and get things done - a team player with the energy and creativity to solve problems no matter whats thrown their way.
What your day could look like
- Monitor fleet performance metrics to proactively identify collar and tower issues
- Investigate and respond to technical support tickets related to collar functionality and tower performance
- Triage inbound issues assess impact and escalate to relevant team members as required
- Collaborate closely with Tier 1 Support to ensure efficient handover and resolution of technical issues
- Communicate cross-functionally with deployment product engineering and teams to align on hardware-related issues and updates
- Track patterns and recurring faults to identify wider fleet or firmware problems
- Contribute to and maintain internal documentation and knowledge base for known collar and tower issues
- Provide feedback to product and engineering on field performance insights
- Participate in daily stand-ups or syncs to align on priorities and ongoing investigations
- Visit customer farms to work through issues with our field based team
What you will bring
- Go-Getter Attitude: A proactive approach with a willingness to tackle challenges head-on and figure things out on the go.
- Time management skills: Ability to manage your own time so that tasks are completed on schedule with limited customer impact.
- Team-Oriented Approach: Strong collaboration skills with the ability to work effectively with colleagues across different locations.
- Commitment to Excellence: A dedication to providing the highest quality service ensuring that Halters infrastructure is always operating at its best and customers are always satisfied even during an issue.
- Strong technical troubleshooting skills with a practical hands-on approach to problem-solving
- Excellent attention to detail and the ability to identify patterns in data and use this to solve issues quickly.
- Clear and concise communication skills with the ability to explain technical issues to both technical and non-technical audiences.
- Comfort navigating ambiguity and making decisions in fast-paced evolving environments
- A passion for supporting farmers/ranchers and contributing to Halters mission to change the way the world farms
Further details
- Full-time with rostered on-call
- Regular days off are Saturday/Sunday with weekend on call rostered
- Based in our Auckland HQ
- Salary: $ per annum
Why our team loves working at Halter
At Halter were committed to creating an environment where people thrive. We offer unlimited paid annual leave as well as additional wellness days. Each year every team member receives a $1000 self-development budget to invest in whatever fuels their personal growth.
We offer six months of fully paid leave for primary caregivers and four weeks of fully paid leave for secondary caregivers along with a range of additional family-friendly benefits. To support your wellbeing we offer subsidised health insurance through Southern Cross.
And finally everyone at Halter is an owner. Every employee is part of our stock ownership plan; when we succeed you share in that success.
Our office-first approach
Being office-first is a core pillar of our culture. We believe in-person connections are key to driving your own growth learning impact and building genuine long-lasting relationships.
Were office first not office only. This means that working from the office every day is our default setting but we flex when needed. Your growth learning and impact are truly unlimited here and a big part of that comes from being together solving problems innovating building context and constantly learning from each other.
We have a state-of-the-art dog-friendly office in the heart of Auckland City and a test farm in Morrinsville. Delicious snacks and drinks are readily available.
About Halter
At Halter were on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices and revolutionizing grazing with Halter. People join Halter to do meaningful work. Our team out-think out-work and out-care. Were committed to delivering real change in the world. Were backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners DCVC Blackbird Promus Ventures Rocket Labs Peter Beck and Icehouse Ventures.
Join our team
If this opportunity sounds like you please apply below by sending your cover letter explaining why youre excited about this role and working at Halter along with your CV.
If you think you have what it takes but dont necessarily meet every requirement on this job description please still get in touch. Wed love to chat to see if youll be an epic fit!
Feel free to check out the careers page for more information on working at Halter and dont forget to follow us on LinkedIn & Instagram.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
Manage your pasture, virtually fence and shift your cows, monitor their health and detect heats. All through solar-powered collars and an easy-to-use app. Trusted by over 1000+ farmers.
