Software Asset Manager DOH8715

Software Asset Manager

Office of Innovation and Technology PERMANENT APPOINTMENT Onsite Tumwater WA

This position may be filled at either the journey level or as an in-training opportunity depending on the selected candidates experience. Candidates hired at the in-training level will receive on-the-job training and development to progress to the journey level.

THE OPPORTUNITY

Our mission is simple but powerful: to protect and improve the health of all people in Washington. Every role in our agency supports that mission and our Office of Innovation and Technology (OIT) makes it possible by delivering secure reliable technology that keeps public health moving forward.

Were looking for a Software Asset Manager to join our team and ensure the tools and systems our workforce relies on are managed with accuracy compliance and this role youll not only keep software licenses in check youll also be a key player in helping the agency run smoothly securely and cost-effectively. This role is part of a highly skilled IT team that ensures DOH staff and public health partners across the state can access the systems and data they need to serve Washingtons communities. From supporting thousands of employees to keeping mission-critical public health operations running your work will have a direct statewide and even national impact.

Why Youll Love This Role

• Impact that matters:Your work supports statewide public health programs WIC clinics local health jurisdictions labs hospitals and even national partners like the CDC.
• Innovation meets service: Youll use modern tools like ServiceNow SCCM and automation to streamline processes and improve user experiences.
• Collaboration at scale:Work alongside IT experts across security operations data and architecture and partner with business units vendors and other state agencies.
• Growth and mentorship: Youll guide less experienced technicians contribute to knowledge-sharing and continue building your expertise with emerging technologies.

Key Responsibilities:

As the Software Asset Manager you will:

• Oversee the full lifecycle of agency softwarefrom procurement and deployment to monitoring and retirement ensuring compliance and cost-effectiveness.
• Administer and manage the ServiceNow Software Asset Management (SAM) module keeping asset records accurate and audit-ready.
• Lead audits license reconciliations and usage reviews to reduce risk and improve efficiency.
• Provide advanced troubleshooting and support for enterprise applications workstations and software deployments.
• Collaborate with IT security procurement and finance teams to align software management with agency policies and security standards.
• Mentor junior IT staff and share best practices to improve overall team performance.
• Contribute to continuous service improvement by analyzing feedback streamlining processes and implementing automation.

The ideal candidate is a dependable team player who communicates clearly manages their time and priorities well and approaches challenges with curiosity and problem-solving skills. They thrive in a customer-focused environment making technology feel accessible while treating every interaction with patience equity and respect. This person takes accountability for their work seeks continual growth and contributes to a positive team culture by supporting colleagues owning mistakes and showing humility and forgiveness when learning together. With strong technical competence a collaborative mindset and a commitment to inclusion they not only keep systems running smoothly but also strengthen trust across the organization.

We value all relevant experience (paid or unpaid) and encourage applicants from all backgrounds. You must meet at least ONE of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. While Preferred Experience is not required these skills or experiences can help you stand out as a candidate.

REQUIRED QUALIFICATIONS JOURNEY LEVEL

Experience may have been gained concurrently. Advanced degrees may count for 1 year of experience in option 3.

And the following Experience Knowledge Skills and Abilities:

• At least two (2) years managing software or IT assets including license management entitlement tracking audits reconciliation and vendor coordination.
• At least three (3) years using ServiceNow or a similar IT service management platform for incident resolution request fulfillment asset tracking and reporting.
• Experience with the Software Asset Management (SAM) module in ServiceNow (or a similar tool) for license tracking and compliance.
• At least two (2) years installing configuring supporting and maintaining enterprise systems workstations and applications including resolving complex technical issues.
• At least two (2) years providing Tier 1 or Tier 2 IT support for end users both in person and remotely.
• Skilled at troubleshooting complex problems identifying root causes and resolving escalated issues that affect multiple users or groups.
• At least one (1) year developing or maintaining IT processes documentation knowledge base content or quality assurance activities aligned with service management practices (e.g. ITIL).
• At least one (1) year managing user and group access rights and permissions to meet security and least-privilege standards.
• Experience packaging testing and deploying software using enterprise tools such as SCCM MSI Intune or Group Policy.
• Knowledge of IT service management practices including incident management change management and continuous improvement.
• Knowledge of software licensing models and vendor contract requirements.
• Experience conducting asset reviews compliance checks or quality assurance assessments.

Preferred/Desired Knowledge Skills Abilities and Experience:

• Experience working with procurement and finance on renewals invoice reconciliation and vendor audits.
• Experience in large IT environments supporting thousands of devices and users.
• Experience with scripting or automation (e.g. PowerShell Power Automate Office Scripts in Excel ServiceNow workflows SQL) to streamline deployments and reporting.
• Knowledge of IT governance and compliance standards such as public sector requirements statewide OCIO policies or IT security frameworks.
• Experience leading software migrations upgrades or enterprise-wide deployments.
• Experience working in regulated environments such as public health government or healthcare IT.
• Professional certifications (e.g. Microsoft Lean/Agile Cisco CompTIA).
• ITIL V4 Foundationscertification or completed coursework/trainings
• Experience managing IT software or hardware assets for a state agency.

REQUIRED QUALIFICATIONS ENTRY/IN-TRAINING LEVEL

Experience may have been gained concurrently. Advanced degrees may count for 1 year of experience in option 3.

And the following Experience Knowledge Skills and Abilities:

• One year (1) of experience installing configuring supporting and maintaining enterprise systems.
• Experience managing software or IT assets including license management entitlement tracking audits reconciliation and vendor coordination.
• Experience using ServiceNow or a similar IT service management platform for incident resolution request fulfillment asset tracking and reporting.
• Basic Awareness of Software Asset Management (SAM) module in ServiceNow (or a similar tool) for license tracking and compliance.
• Experience providing Tier 1 or Tier 2 IT support for end users both in person and remotely.
• Experience at troubleshooting identifying root causes and resolving escalated issues that affect multiple users or groups.
• Experience developing or maintaining IT processes documentation knowledge base content or quality assurance activities aligned with service management practices (e.g. ITIL).
• Knowledge of software and hardware concepts including installation configuration and troubleshooting.
• Knowledge of system administration concepts and practices across enterprise applications operating systems and desktop environments.
• Knowledge of IT policies security standards and best practices.
• Ability to explain technical issues in plain language to non-technical customers.

Preferred/Desired Knowledge Skills Abilities and Experience:

• Knowledge of procurement and finance on renewals invoice reconciliation and vendor audits.
• Additional years of experience using an IT service management tool (such as ServiceNow Remedy Cherwell or Jira).
• Experience in large IT environments supporting thousands of devices and users.
• Familiarity with Microsoft enterprise tools (e.g. Active Directory SCCM Intune Group Policy).
• 1 or more years of experience developing or maintaining IT documentation knowledge base articles or process guides.
• Experience with scripting or automation (e.g. PowerShell Power Automate Office Scripts in Excel ServiceNow workflows SQL) to streamline deployments and reporting.
• Knowledge of IT governance and compliance standards such as public sector requirements statewide OCIO policies or IT security frameworks.
• Familiarity with software migrations upgrades or enterprise-wide deployments.
• Experience working in regulated environments such as public health government or healthcare IT.
• Professional certifications (e.g. Microsoft Lean/Agile Cisco CompTIA).
• ITIL V4 Foundationscertification or completed coursework/trainings
• Knowledge of IT software or hardware assets for a state agency.

ABOUT US:

OIT: Shaping a Healthier Future Through Innovation -The Office of Innovation and Technology works to harness technology and data to advance public health supporting over 220 systems and 305 applications including critical programs like the Immunization Registry. We drive interoperability strengthen cybersecurity and promote health equity delivering impactful solutions that empower communities. Our team fosters a culture of curiosity critical thinking and collaboration where every members contribution shapes a healthier future.

We are the Washington State Department of Health (DOH) -Were nearly 2000 professionals across Washington working together to protect and improve community health. Guided by our values of Equity Innovation and Engagement we address health disparities respond to emerging challenges and strengthen systems that support resilience. At DOH we help reduce barriers collaborate with diverse communities and champion equitable health outcomes. Were passionate people who are driven to make a difference in public health. To learn more about the DOH please visit our website and connect with us onLinkedInFacebook and ourblog.

Benefits and Lifestyle

We prioritize your work-life balance with one of the most competitive benefits packages in the nation designed to support your lifestyle. At DOH youll find flexibility growth and stability. Learn more about why were a great place to work by visiting .

Work Environment & Physical Requirements:

The position involves the following with or without reasonable accommodation:

• Travel: Occasionally travel to other DOH locations WIC clinics trainings or off-site meetings as needed.
• Tools & equipment: Daily use of a computer headset and phone for communication. Must be able to lift and move IT equipment weighing up to 40 pounds.

APPLICATION INFORMATION:

Were committed to a fair and equitable hiring process. Only materials submitted through the official application will be considered. Emailed resumes or documents wont be accepted or shared with the hiring manager.

Click Apply to complete your application. Attach your resume cover letter and DD-214 (if applicable). List at least three professional references directly in your Applicant Profile including a supervisor a peer and someone youve supervised or led (if applicable).

DO NOT INCLUDEprivate details like your SSN or birth year personal photos transcripts certifications diplomas projects portfolios or letters of recommendation with your application.

Equity Diversity and Inclusion

We regard diversity as the foundation of our strength recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color creed sex pregnancy age religion national origin marital status the presence or perception of a disability veterans status military status genetic information sexual orientation gender expression or gender identity.

Veterans Preference

Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy) NGB 22 or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.

Questions and Accommodations

If you have questions need assistance with the application process require an accommodation or would like to request this posting in an alternative format please contact Shawnelle Goalder at and reference the assigned DOHXXXX recruitment number.

Technical Support

Reach out to NEOGOV directly at 1- for technical support and login issues.

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled the candidate pool may be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.

Experience and education selected listed or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.