Account Support Coordinator

Orange, CA - USA

Yearly Salary: $ 70000 - 73000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

NO EXTERNAL RECRUITERS PLEASE

**No Sponsorship/Transfer Available**

Company Summary:

For over 60 years MeriCal has been at the forefront of innovation in the dietary supplement industry delivering custom manufacturing and packaging solutions with passion and precision. With state-of-the-art facilities in Southern California and Ogden UT we transform ideas into high-quality productsfrom research and development to the finished products. Our team with over 230 years of combined experience is dedicated to crafting exceptional gummies probiotics tablets capsules chewables and powders using clinically backed ingredients. At MeriCal we dont just meet expectationswe exceed them every time. Join us and be part of a dynamic forward-thinking team shaping the future of nutrition!

The Opportunity:

The Account Support Coordinator (ASC) position is responsible for monitoring activities associated with customer orders and timelines. The ASC is responsible for monitoring actioning and resolving challenges associated with their dedicated customer accounts. The ASC will act as a liaison between internal departments including Sales Operations Quality and Supply Chain related departments to ensure the consistent cost-effective supply of products to contract customers. The ASC will manage and resolve inquiries related to customer purchase orders and inventories. The ASC report directly to the Project Manager.

What Youll Do:

Maintain and present scorecard/metrics/demand forecasts that track progress/challenges/future growth for dedicated accounts.
Service customers in accordance with the mission and goals of the organization.
Answer incoming phone calls and e-mails and provide support to meet the needs of the Account Support Team customers and MeriCal departments.
Monitor activities associated with orders and inventory for MeriCal customers.
Communicate effectively order status order requirements and order lifecycle to internal and external customers.
Collaborate the Manufacturing Quality and Supply Chain related departments to ensure all customer demands requirements and inventory needs are met.
Address all customer issues in a timely manner by being the customer liaison to manufacturing quality shipping and accounts receivable.
Process customer Purchase Orders/Sales Orders via EDI or manual entry in a timely manner maintaining all critical milestones to support on-time deliveries.
Monitor inventory levels requirements and pending shipments.
Collaborate with Planning to get production work orders entered and collaborate with procurement for component inventory levels.
Oversee the timeliness of production orders and the shipping of finished goods.
Must be proficient in math to include fractions conversions decimals degrees and basic math is a must.
Participate in daily or weekly operations meetings by being the face of the customer to ensure that order requirements (due dates quantities and order priorities are being met.
Builds and maintain business relationships with client by providing prompt and accurate service to promote customer loyalty.
Respond to questions and complaints from customers.
This job requires you to be onsite.

What Youll Bring:

Bachelors degree Business Administration Supply Chain Management or related field.
High School Diploma or equivalent.
Associates Degree or higher preferred but not required.
Minimum of 4 years experience in a customer service role or equivalent.
Previous experience in a manufacturing environment required.
Positive attitude and excellent verbal and written communications skills. Ability to read write and speak English proficiently.
Prior experience in the vitamin category or a related industry such as food or pharmacy.
Ability to work with strong sense of urgency and self-motivation.
Superb problem solving skills along with the ability to think outside the box to streamline tasks and processes necessary to support customer and production needs.
Experience in Safe Batch Master and/or Mas 500 a plus.

The Perks:

No-cost vision insurance (yes you read that right!) employer-paid life insurance paid company holidays generous paid time off sick leave employee assistance program and a comprehensive wellness program.
Affordable medical and dental insurance plans tailored for you and your dependents.
Exceptional supplemental benefits including Accident Critical Illness Hospitalization indemnity plans and pet insurance.
401(k) matching plan and more!

A reasonable estimate of the current base pay range for this position is $70000 to $73000.The compensation offered may vary depending on the candidates geographic region job-related knowledge skills and/or education.

MeriCal is an equal opportunity employer and is committed to providing a workplace that is inclusive and free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law. We encourage individuals of all backgrounds to apply. We believe in creating a diverse and inclusive workplace where all employees feel valued and respected and where differences are embraced as strengths. We are dedicated to fostering an environment that promotes equality and celebrates diversity.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact if you need an accommodation due to a disability to complete an application job interview and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

MeriCal uses E-Verify to confirm authorization to work in the United States. For more information on E-Verify please visit the following website: more information about the categories of personal information we collect from you and how we use sell and share that information please see our Privacy Notice for California Contractors and Privacy Notice for California Employees.

Required Experience:

NO EXTERNAL RECRUITERS PLEASE**No Sponsorship/Transfer Available**Company Summary:For over 60 years MeriCal has been at the forefront of innovation in the dietary supplement industry delivering custom manufacturing and packaging solutions with passion and precision. With state-of-the-art facilities ...