Customer Complaints Specialist
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Hybrid - Croydon office until December 2025 and then linked to either Maidstone or Penge
Salary: Croydon 29156 - 40090 per annum pro rata / Maidstone 26665 - 36666 per annum pro rata
Hours: 36 per week
Contract Type: Fixed Term Contract/Secondment for 9 months
Were looking for a Customer Complaints Specialist who is passionate about making things right for our this role youll be the first point of call for resolving concerns quickly fairly and with empathy making sure every case is handled in line with Clarions policies the Housing Ombudsman Complaint Handling Code and the Regulator of Social Housings Consumer Regulations. Your work will play a big part in maintaining strong customer relationships improving service quality and ensuring every response is timely professional and understanding.
Youll bring experience of managing and resolving complaints in a regulated environment ideally within housing and the confidence to navigate even the most sensitive conversations with care. Your exceptional communication skills will help you listen reassure and guide customers towards fair and positive outcomes. Alongside this youll have the problem-solving and investigative abilities to dig into root causes and recommend lasting solutions.
Organisation will be key as youll manage a high caseload while keeping every detail accurate and every deadline met. Youll also be comfortable using CRM systems fully aware of data protection requirements and confident in producing clear effective written communication across a variety of formats. Most importantly youll bring empathy professionalism and the determination to turn a challenging situation into a positive experience for our customers.
If this sounds like an opportunity for you then please review the full role profile before applying - Customer Complaints Specialist.
Closing Date: Tuesday 21st October 2025 at midnight.
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This is a hybrid role with a base location at our Croydon office until December 2025 and then either in Maidstone or Penge. Candidates will be expected to work from home and the office in line with business needs.
Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices as and when required.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
We’re the UK’s largest housing association, a major home builder, and an investor in people and places. We’re building for a better future. Today.
